Administrative Assistant Customer Service

ROBERT JOHN JACOBY SR.

Access Programmer

** ***** ****** **** *** Westwood, NJ 07675 973-***-**** *********@*******.***

Qualification Summary

• Access programmer using MS Access and SQL

• Desktop user support for MS Office software issues.

• Proficient user of MS Office (Word, Excel, PowerPoint, Access and Outlook)

Professional Summary

IT and Administrative Assistant AMD Oil Sales Ramsey, NJ 2011 to 2013

Performed access programming for the largest Olive Oil importer.

• Planned and created databases using MS Access and SQL Code

o Generated reports used by the Owner and Controller to assist cash flow and purchasing

decisions

o Build database and constructed single input design to reduce duplicate entering into multiple

sources.

• A member of the team for getting up a new accounting system

• Assisted users with IT issues and communicated with tech support company

o To reduce the expense of the outside tech support

• Handled all quality control samples

o Logging in and shipped out for testing or customer approved prior to purchases

• Handled entering expense invoices and sales quotes

Administrative Assistant UV International Cedar Knolls, NJ 2004 to 2010

Administrative for this importer of metal casting

• Executive Duties – Made travel arrangements for Executives

• Trained new employees – Created a PowerPoint training program

• Traffic and Purchasing – Entered the PO and ensure the shipping documents were correct

• Customer Service – Entered and email Pick up tickets to warehouses

• Modified drawing to send to China foundries

Previous Experience: (1999-2003) Ronetco Supermarkets, Inc - Cashier, (1998) Titan Tool – Computer System Technician,(1996-1997)

US Department of Justice / INS – Computer System Technician

Education & Training

• Brookside Business & Technical Institute Achieved Microsoft Office Master Certification for Office 2002

• Executrain of New Jersey – Completed numerous courses in administering, supporting and internetworking Windows

NT 4.0

• Bergen Community College – Business Administration

• The Plaza School: Certificate for Compute Programming – BAL, COBOL, RPG, RPG II

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