Customer Service Sales
Resume:
Michael D. McCreary
North Olmsted, Ohio 44070
*************@*****.***
City Truck Service and Sales, June 2013-Current
Forklift operator, parts runner, customer service, building maintenance, landscaping, snowplow driver,
general maintenance on buses, tractors, trailors, dump trucks, ect.
Archway Marketing, Strongsville OH November 2012-March-2013
General warehouse work.
Operated electric pallet jack.
DG Landscaping Inc. North Ridgeville, OH May 2011-September 2012
Landscaping Associate
Grass Cutting, Clean Up, Removing Trees and Bushes, Planting Trees and Bushes, Edging,
Weed Eating, Laying Down Mulch, Top Soil, River Rock, Driving Company Truck.
Pioneer Manufacturing, Cleveland, OH, February 2009-August 2010
Customer Service Inside Sales Specialist
Direct Customer Service Relations
60 to 80 Outbound calls to current and new Clients
Handled customer concerns
Assisted with customer service inbound calls
Met the goal of $300K in one year of sales
Volunteered to achieve the summer sales goal program
NOSHOK Incorporated, Berea, OH, August 1996-June 2008
Client Relations Administrator
Assist in all aspects of customer service including production, shipping/receiving and purchasing
Acted as backup management for the customer service department
Handled 50+ calls a day working with various issues such as expediting orders, pricing, quotes,
inventory issues and technical questions
Handled over the phone, email or cell phone with all international accounts
Had hands on training with a variety of industrial products including transmitters, pressure
gauges, transducers, thermometers, needle vales and manifold valves
Worked hand in hand with the repair and maintenance department to assure the each return was
executed efficiently
Produced price quotes and estimates for new orders
Worked hand in hand with the shipping and receiving departments on a daily basis
Pallet jack and some forklift experience order pulling and shipping up to 300 packages daily.
Computer Competencies:
MS Excel, MS Outlook, MS Word, Unix, ACT, Internet Shipping (FedEx, UPS, DHL)
Major Strengths Include:
Interpersonal Skills, Professionalism, Proactive Thinking, Trouble Shooting
Confidentiality Organization, Multi-tasking, Loyal/Dependability
Brainstorming/Problem Solving, Attention to detail, Adaptability, Positive Attitude
Education:
North Olmsted High School- North Olmsted, OH
Diploma
References available upon request:
Contact this candidate