Customer Service Representative
Resume:
Donna S. Engle-Jones
Amherst, OH 44001
************@*****.***
SKILLS:
. Dependable, hardworking and motivated.
. Strong interpersonal and communication skills.
. Able to work independently and as part of a team.
. Typing speed of 50 wpm
WORK HISTORY:
11/13-Present Career Corridors Lorain, OH
Clerical Trainee
Currently participating in a training program to increase
proficiency with
Microsoft software including Word, Excel, PowerPoint and
Outlook as well as typing and 10-key.
07/06-05/12 Amerigas Propane Westlake, OH
Customer Service Representative
Duties included setting up service appointments, handling
incoming
customer calls for orders and service, record keeping,
training new
representatives and approving customer payments.
03/05-03/06 May Credit Lorain, OH
Customer Service Representative
Duties included handling incoming customer calls to place
catalog
orders. Also responsible for running credit checks and
setting up
accounts.
04/03-01/05 Sears Elyria, OH
Sales Associate
Duties included running cash register, setting up
displays, stocking
merchandise, assisting customers with purchases and
running credit
checks.
2001-2003 Beckett Gas N. Ridgeville, OH
Machine Operator
Duties included operating several different machines to
manufacture
heater parts for furnaces and using calipers and
micrometers to check
parts for accuracy. Also responsible for packaging items
for shipment.
EDUCATION: Lorain County Community College Elyria, OH
Certificate of Proficiency in Office Assisting
Southview High School Lorain, OH
GED
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