Customer Service Sales

Pia Harrison

Sales Associate

Bronx, NY

***.**********@*****.*** - 646-***-****

Reliable, hardworking, dedicated team player with a BS in Computer Security Systems. Able to work in a fast

paced environment while being customer focused. Excellent time management and problem solving skills with

the ability to manage multiple projects and consistently meet deadlines.

WORK EXPERIENCE

Sales Associate

Macy's - Yonkers, NY - November 2013 to January 2014

Greet customers and determine their wants and needs by asking open ended questions

● Resolve product and service problems

● Open credit accounts for customers

● Meet and exceed daily, monthly, and yearly individual and team sales goals

● Partner with managers and vendors to provide exceptional customer service during busy holiday rush

● Clear fitting rooms hourly and return merchandise to the selling floor

Temporary Sales Associate

Follett Corporation - Jamaica, NY - September 2008 to September 2013

Operate POS systems, receive payment for merchandise sold, register payments and account for cash

received

● Answer inquires related to the location of books, merchandise, and other items on sale in the bookstore

● Record and complete charge slips for credit transactions

● Safeguard bookstore property and merchandise against shoplifting

● Restock clothing and other merchandise as needed

● Maintain cleanliness of the store

● Call customers when online or special orders are ready for in-store pickup

Michael Kors Specialist

Follett Corporation - Garden City, NY - November 2011 to April 2013

Greet customers and determine their wants and needs by asking open ended questions

● Maintain product knowledge and information on current fashion trends in order to provide customers with

exceptional service

● Recommend merchandise based on individual needs

● Skilled in merchandising procedures set by Michael Kors

● Resolve product and service problems

● Open credit accounts for customers

● Prepare merchandise for pickup and shipping to customers

● Experience conducting physical inventory

● Meet and exceed daily, monthly, and yearly individual and team sales goals

Resident Safety Team Leader

Follett Corporation - Jamaica, NY - December 2008 to May 2012

Monitor access of residents and guest in University housing

● Enforce university student and nonstudent guest visitation policies

● Monitor CCTV, Fire Panel, and Lenel alarm monitoring systems

● Confiscated misused, damaged, or altered form of student identifications

● Represent the university in a professional manner, provide information, directions, and assistance to

residents, guests and staff

● Report equipment related malfunctions to Information Technology or the Department of Public Safety

● Ensure all buildings in the Residence Village are staffed accordingly

● Schedule all meal and personal breaks

● Trained new employees

● Software Experience: Microsoft Office (Word, Excel, PowerPoint, Publisher), Visual Studio, VMware.

EDUCATION

BS in Computer Security Systems

St. John's University

2008 to 2012

SKILLS

Troubleshooting, Installing, Computer Hardware, Computer Software, Basic Networking

LINKS

http://www.linkedin.com/pub/pia-harrison/4b/399/349/

ADDITIONAL INFORMATION

Skills

● Communication, Problem Solving, Team Player, Planning and Organizing, Leadership

● Ability to quickly learn and master new technologies

● Successful in both team and self-directed setting

● Proficient in a range of computer systems including Windows, Mac and Linux

Contact this candidate