Sales Customer Service
Resume:
Jake E. Kaminski
Dallas, Texas 75243
********@*****.***
Sales Professional
Real Estate ~ Staff Training ~ Corporate Leadership ~ Business Ownership
A well established record in sales in southern Florida's highly competitive
Miami/Boca Raton corridor with quick recognition for individual production
and selection to train and lead new salespersons. Noted abilities to train
top performing staff, establish new products and methods within the
culinary field and achieve professional recognition for excellence and
quality.
Major Areas of Skill
New Business Development Product Development Product
Presentations
Sale Team Training Restaurant Operations Needs
Analysis
Mentoring and Leading Budget Management
Inventory Management
Relevant Experience
Keyes Company Realtors - Boca Raton/Miami Beach, Florida
December 2002 - April 2005
Real Estate, Realtor
Provided sales leadership to a 60-realtor office marketing residential
homes in the $300-to-$500,000 range in the Boca Raton/Miami Beach corridor.
Gained significant experience generating new leads, securing new listings
and closing sales.
o Produced over $8-million in sales in two years, earning Rookie of the
Year honors in 2003 with $3.3-million, and over $4.5-million in 2004.
o Selected to train newly hired agents in sales methodology, prospecting
techniques, presentations and documentation. More than 50% of those
training remained active agents for more than a year, one of the highest
retention rates in the company.
Professional Highlights
Pot Belly Sandwich Works - Dallas
2013 to Present
General Manager
Recruited to and leadership and stability to a struggling franchise
suffering from excessive staff and management turnover, lagging customer
satisfaction and stagnant revenues.
o Boosted revenues by five percent within the first sixty days and
sustained the increased levels through the present.
o Introduced new employee incentive programs including sales contests
(spiff) and recognition programs such as Employee of the Month which
reduced annual turnover to less than 50%.
o Increased the store's performance score card, moving from 2.3 on a five-
point scale to 3.9% in December, 2013.
o Enjoyed some of the highest profitability in the company, moving from Non-
contributor category to Star Contributor, one of just 25 such stores in
the 350 store chain. Held food variance to 0.9-percent against a
corporate average of 1.5%.
Westminster Hot Dog - Chicago, Illinois - multiple locations
January 2010 - Present
Restaurant(s), Owner/Operator
Launched an upscale artisan hot dog take-out operation that would dominate
Chicago's Loop area and gain fame throughout the restaurant industry for
food quality and service. Ultimately launched a second unit and divested
at a profit within a year.
o Drove combined revenues past $600,000 a year, serving up to 250 guests
daily and boasting of a 20-minute queue for service during lunch. Grew
revenues by 15% annually.
o Runner-up in the Best New Product contest, an artisan-made sausage
sandwich, sponsored by Metro Mix restaurant review, placed second to
famed celebrity chef Graham Elliott.
o Featured for food quality and preparation by Chicago Magazine, Crane's
Business Magazine and the Wall Street Journal's national weekend
addition. Noted for producing Gourmet fast food.
o Oversaw the facilities build-out and remodel, including personally
contributing design features to optimize output during rush hours.
o Accountable for all daily operations including inventory management,
ordering and invoice audits, banking, bank statement reconciliations, tax
preparation, state liquor compliance and regulatory compliance for safety
and environmental concerns.
o Ensured that exceptionally high artisan standards for production were
met, including outsourcing all baking functions to a specialty baker and
overseeing all sausage meat grinding and casing on site.
The Dugout - Chicago, Illinois
June 2008 - July 2011
Sports Bar, Owner/Operator
Purchased the 100-seat facility just 100 feet from the entrance to Wrigley
Field, and transitioned into a craft beer featuring over 75 brands of
specialty beers. Maintained a "neighborhood" feel with over 80% of the
business coming from regular repeat customers and season ticket holders.
o Produced 40% revenue growth over three years despite the fact that the
Cubs fell from a playoff contender to the bottom of the league, and game
day revenues dropped by nearly $6,000.
o Generated special programs for season ticket holders and for local
residents which produced significant revenue increases.
o Created the Westminster Sausage Sandwich which would receive regional
recognition for excellence in 2012.
o Oversaw all staff training in up-selling and product knowledge with a
heavy emphasis on the 75 different craft beers featured.
Culvers - Darien, Illinois & Merrillville, Indiana
2001 to 2002 and 2005 to 2008
Restaurant(s), General Manager (April 2005 - June 2008)
Recruited by the owner to manage two successful franchises producing over
$4-million in annual sales and oversight of a 90-employee staff, including
six salaried managers.
o Held cost of goods sold to 34% against a corporate expectation of 38%;
held labor costs to 18% against a corporate expectation of 24%.
o Conduct both classroom and on-the-floor training in product knowledge, up-
selling techniques and customer service for both the Front of the House
and Back of the House.
o Managed the daily administrative functions including ordering food and
inventory, approving work schedules and payroll and overseeing daily
deposits.
Restaurant(s), Assistant General Manager (June 2001 - November 2002)
Entry-level role learning both restaurant and manpower management
techniques and responsibilities.
Contact this candidate