Customer Service Accounts Payable

Andrea Brimhall

**** ***********

Henderson, Nevada 89044

Cell: 801-***-**** Home: 702-***-****

********.******@*****.***

Summary:

I have twelve years experience in Administrative Support, Payroll, Accounts Payable and

Accounts Receivable Positions. Skills in all general office duties. Willing to learn quickly

computer systems. Ability to deliver various timely reports to management. Highly organized,

detail oriented, multi task. Very positive attitude. I get along very well with co workers. I

represent my job in a professional and friendly manner.

Notable Accomplishments:

Increasing the company’s bottom line (facilitating its growth). Received promotions. Successfully

completed company sponsored certifications and awards. Proven awards in customer service.

Work Experience:

Intermountain Healthcare/InstaCare, KidsCare Salt Lake City, Utah

Intermountain Healthcare is an internationally recognized system of 23 hospitals and a full range

of medical services, multi specialty clinics and physician offices.

Patient Service Representative (PSR) December 2011 to

October 2013

Dealt directly with patients and family members, responsible to ensure that patients’ needs are

listened to, understood and resolved. Responsible for triaging, knowing the signs and symptoms,

keeping the clinic running smoothly. Assist with front desk duties such as registering patients,

accurate demographic, insurance information is obtained/updated in the registration software.

Collecting co pays, cashiering functions, and data entry of appropriate physician charges. Running

insurance verification reports, auditing them daily for effective billing, problem solving, and

maintenance of financial computer records. Scheduling appointments and other related front end

assignments. Following Intermountain’s policies and procedures.

The clinic environment is a fast paced environment that allows the development of close working

relationships with physicians and clinical staff as well as returning patients.

• Provide exceptional patient care by creating a customer/patient service experience that is

phenomenal for every patient visit. Works as a partner in the clinic together with the

physician(s), clinical staff, and other front desk staff to provide a welcoming, caring and

healing environment.

Work Experience:

Salt Lake City, Utah

Valley Mental Health/FlexCare

A behavioral health care provider specializing in mental health, substance abuse and prevention

services. We serve adults, children, and seniors in Salt Lake, Tooele, and Summit County.

FlexCare provides and promotes accessible, quality behavioral and physical health care.

Administrative Assistant June 2007 February

2011

Data Entry in Synergy all patients admit information for home health care consisting of

demographics, insurance information along with their authorizations, verification of eligibility.

Responsible for pre arranged packets for new admits. Audits making sure all paper work required

was in charts, staffs signatures were present as witness to patient, such as rights, advance directive

forms, med list. Follow up on faxed Dr. orders for signatures authorizing care, changes in meds,

DX codes, DMA’s, any medical change or updates for 485’s (Pan of Care). Worked closely with

intake, scheduling, payroll, billing, supervisors. Entered visits from PT, RN’s, HHA’s, MSW’s.

This created both payroll and billing through an electronic process. Taking of minutes for home

health meetings, distributed to appropriate staff. Back up to receptionist when needed.

• Organized our Home Health from its birth in 2007. Received an “Innovative Program

Award” in 2008 from Valley Mental Health.

Accounting Specialist March 2004 June

2007

Performed Accounts Payable. Processed, maintained purchase orders and invoices weekly. Paying

contracted Providers such as Skilled Nursing Facilities, Nursing Homes, Client’s room and board,

medications, and supplies. Verifying, reconciling, updating, monitored patients move ins and outs,

room hold charges. Making adjustments, prorating, and refund requests. Auditing providers.

Tracking aging of receivables, and collection process. Meeting with or corresponding with them if

needed. Ran weekly claim check summary, IQ reports. Verify input information to produce an

accurate claim check register. Processed checks, mailing them, matched carbons of checks with

related remittance advice. Working in unison with Case Manager’s, Registered Nurses, and

Medical Social Worker’s.

• Managed over 600 Accounts Payable. Recognizing requirements and being in full

compliance in Accounts Payable and Centers for Medicare & Medicaid Services (CMS).

Adapting to continuous changes.

Intel Corporation

Riverton,Ut

The inventor of the x86 series of microprocessors, processors found in most computers. Intel is

the world`s largest semiconductor chip maker. A US based multinational corporation that is

best known for designing and manufacturing microprocessors and specialized integrated

circuits.

Payroll Administrator

September 2000 January 2003

Processed both exempt and non exempt payroll of four states. Working in unison with

administrative coordinators, management teams. Ensuring employees receive correct, timely

paychecks. Entry of new hires, stocks, directs deposits. Process terminations, suspensions, leave of

absences, retirements, and various bonuses. Reconcile, research discrepancies, processed

necessary corrections.

• Provided excellent customer service with a number of proven awards, such as knock your

socks off payroll. Participated on project teams for team building and problem solving.

Education:

Murray High School May 1968

Degree: Diploma City: Salt Lake City State: Utah

Stevens Henagar College May 1969 70

Degree: Pending Program: Business Administration City: Salt Lake City State: Utah

Certifications and Awards:

Utah Association for Home Care: Onward And Upward

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INTEL: Knock Your Socks Off Customer Service Experience

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INTEL: Intel Payroll New Employee Training Program

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Skills:

Data Entry

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10 Key

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Windows Vista HP Pavilion

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Outlook

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Internet/ Intranet

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Microsoft Excel and Word

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Personal Interests:

Served on the Board of Chestnut Place Condominiums. Attending monthly meetings, going

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over the budget, homeowners concerns, voting, trying to resolve issues. Taking minutes

distributing to homeowners in a flier form or by E mail.

Attended, completed SLC Citizens Police Academy.

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Volunteer “Hearts for Hospice”. Play music patients like, reading, listening, sitting with

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them. Provide and giving much needed end of life support in their homes, skilled nursing

and assisted living facilities.

Contact this candidate