Customer Service Manager
Resume:
Sherria Bellamy
*** ***** ****, ********* **. ***52
HYPERLINK "mailto:**************@*****.***" **************@*****.***
OBJECTIVE
To work for a company that will enhance my skills, as well as provide the
opportunity for personal and professional growth and advancement
opportunities.
PROFESSIONAL
EXPERIENCES
E911 Operator
Henry County Emergency Center
2012-2014
Utilize Aided dispatch systems; receive emergency calls from the public
requesting police, fire, medical or other emergency services.
Determine the nature and location of the emergency; determine priorities,
and dispatch police, fire ambulance or other emergency units as necessary
and in accordance with established procedures.
Receive and process 911 emergency calls, maintain contact with all units on
assignment, maintain status and location of police units.
Enter, update and retrieve information from a variety of computer systems.
Receive requests for information regarding vehicle registration, driving
records and warrants, and provides pertinent data.
Run registration and wanted information via Georgia Crime Information
Center (GCIC (and National Crime Information Center (NCIC), run criminal
and driver's history upon request, and enter Stolen Vehicles, Wanted
Persons and Missing Persons information into GCIC and NCIC system.
Dream, Live, & Learn Children's Academy, Inc. (non-profit)
2011- Present
Associate
Children's Academy in order to provide an immersive, educational
progressive learning environment that leads to joyful learning
Focuses on all age groups from youngsters to teens
Offers year round academics, Athletics, and creative which also includes
summer camp
Avid enthusiast in nutrition and child growth
Persuasive speaker with skills that allows me to keep both small and large
groups engaged in learning
Armstrong Atlantic University PD
2011- 2011
Communication Operator
Maintain electronic log of officer's location and calls for service
Provide front desk assistance to students, faculty, and visitors
Accurately process parking decals and tickets into the T2 Flex system
Maintain campus updater and notification (Blackboard connect system)
Provide officers with vehicle information as needed through T2 and
GCIC/NCIC systems
Savannah Chatham Police Department
2008-2011
Communication Operator
Maintain written and electronic logs of emergency calls and units dispatch
including unit movements throughout the day, including location and level
of availability
Perform customer service duties, heavy organization skills, provide general
information, directs call to proper personnel, update records, including
alarm system tests, smoke testing, road closure, and hydrant status
Run registration and wanted information via Georgia Crime Information
Center (GCIC (and National Crime Information Center (NCIC)
Locate criminal and driver's history and warrant logs and retrieve warrants
for officers upon arrest upon request
Enter Stolen Vehicles, Wanted Persons and Missing Persons information into
GCIC and NCIC system
Access Payment Solution
2007- 2008
Account Manager Assistant
Worked closely with the Fraud Department to ensure all contracts and
account with the customers remained in good standing
Created and developed ongoing business relationships with business client's
senior managers which helped in the building and encouragement of new
clients and repeat business opportunities
Assist manager in supervising administrative, accounts staff, and
facilitated orientation for new and independent contractors
Generated and maintained credible forecast for accounts and territories and
provided this information on a regular basis to Senior Management
Employed creative sourcing to include: self- driven research, associations,
and social networking both internally and externally to obtain new accounts
EDUCATION
Georgia Perimeter College
Associate in Science
Early Childhood Education/ Criminal Justice
CORE KNOWLEDGE AREAS
Microsoft Office
Customer Service
Accounting
Quick Books
Administration
Tutoring
Supervision
References available upon request
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