Training Quality Control
Resume:
Tasha B. Rowell
**** ******** ***** *********, ***** Carolina28216 704-***-**** ***********@*****.***
Executive Summary
An accomplished professional with over 9 years expertise in curriculum development and delivering
training. Effective and innovative training professional with an outstanding track record of success in
devising strategic training programs which educate staff on all levels of the organization. Recognized for
the ability to create continuous improvement of training programs which incorporate the organizations
goals. Expert in strategic planning, problem solving, quality control, forecasting, scheduling and tracking
results. Competent liaison between management, clients and personnel.
Skills Summary
• •
Training and Development/Facilitation Individual and Group Effectiveness
• •
OD Interventions and Practices Strategic Planning and Execution
• •
Facilitating Organizational Change Coaching and Counseling
• •
Managing Organizational Knowledge Evaluating Learning Impact
• •
Curriculum Development Learning Technologies
•
Team Building and Mentoring
• Client Relations and Presentations
Professional Experience
Training and development
• Prepares lesson plans, training scripts, reference materials, AV aids, etc.
• Creates and designs curriculums. Based on business need, national, state, and local trends develops and or
revises curriculums to address identified topics by management.
• Researches topics, developing objectives, developing content delivery based on adult learning principles
and learning styles, creating handouts, etc.
• Utilizes the most effective delivery of training including classroom training, videoconferencing, recorded,
web based, etc.
• Assists in a variety of training administration activities including: scheduling sessions, coordinating
registration, scheduling classrooms, ordering of materials and supplies, and maintaining participant
training records.
• Prepare classrooms for training sessions by organizing and participating in technical and structural set up.
• Evaluates effectiveness of training and success of skills and knowledge transfer.
• Assess opportunities for improvement.
• Prepares monthly and quarterly reports.
• Develops and implements new training programs.
• Provides new employee orientation.
• Coordinates presentations to community groups based on request and objectives.
• Prior member of the agency’s Diversity Awareness Team and Employee Review Panel.
COACHING
• Establishes a coaching agreement.
• Establishes trust and intimacy with staff.
• Displays coaching presence.
• Demonstrates active listening.
• Asks powerful questions.
• Usse direct communication.
• Creates awareness.
• Design learning opportunities.
• Develop goals and plans.
• Manage progress and accountability.
• Meet ethical guidelines and professional standards
EVALUATE LEARNING IMPACT
• Identify the customer.
• Conduct performance analysis.
• Analyze systems.
• Gather data.
• Incorporate customer and stakeholder needs.
• Select solutions.
• Manage and implement projects.
• Build and sustain relationships.
• Evaluate results against organizational goals.
• Monitor change.
Employment History
Training Specialist
4/2011 Present
Mecklenburg County Department of Social Services, Youth and Family Services Division
Tasha B.Rowell
Résumé, Page 3
Charlotte, North Carolina
Foster Parent Trainer
4/2004 Present
Mecklenburg County Department of Social Services, Youth and Family Services Division
Charlotte, North Carolina
Education
Bachelors of Social Work (1996)
North CarolinaAgricultural and Technical State University, Greensboro, North Carolina
Masters of Business Administration (2004)
Strayer University, Charlotte, North Carolina
Certifications
North Carolina Certified Training Specialist
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Model Approach to Partnership and Parenting (MAPP) Facilitator
•
Development Dimensions International
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Certified Coaching Skills Specialist
•
Affiliations
Toastmasters International
•
9737 Dauphine Drive Charlotte, North Carolina 282**-***-*** 6179 ***********@*****.***
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