Engineer Management

Phone: 425-***-****

Hasan Zulfiqur E-mail: **********@*****.***

***** **** *** ** ***.linkedin.com/in/hasanzbd77

Bothell, WA 98012

Hasan Zulfiqur Resume P a g e 1

OBJECTIVE

Provide leadership and advanced technical expertise to a team in support of operational and project

related activities toward the goals of a winning organization

SKILL SUMMARY

TECHNICAL SKILLS

Virtualization - VMWare, Hyper-V, Xen, EC2, Oracle VM

Cloud Computing - Office365, Amazon AWS, Azure, Rackspace, Openstack

Networking - Cisco, HP Procure, Juniper, Sonicwall, Watchguard

Exchange Server – 2003/2007/2010/Office365/2010/2013

Windows Server – 2000/2003/2008/2008R2/SBS/2012

SQL Server – 2000/2005/2008/2012

Visual Studio - 2008/2010/2012, TFS 2008/2010/2012

HP Nonstop Server – K1000/K10000/S72000/NS1200

Linux Server- Ubuntu, Red Hat, SUSE, Mandriva, Debian, Fedora

ISA Server-2000/2004/2006, TMG 2010/UAG

Core Infrastructure - DNS, DHCP, Subnetting, AD, Group Policy

Core Service Solutions - AV, Backups, Monitoring, VPN, Forefront Security, System Management

Desktop Management - Windows 7/8, Mac OSX

Mobile Platform Support - iOS, Android, Windows Phone

Scripting – Power Shell, Batch, UNIX, Python

MANAGEMENT AND LEADERSHIP SKILLS

Project Management - Dynamics AX, MS Project, Team Foundation, SharePoint, Sig Sigma, SLDC,

ITIL

Budget Management – QuickBooks, Sage 300 ERP, Accpac

Vendor Management – Ariba, NetSuite

Change Management - Cloud Giva eChangeManager, Remedy

Asset and Inventory Management - Service Desk plus, IBM Endpoint Manager, System Center

Essential

WORK EXPERIENCE

CRYSTAL POINT – Bothell, WA

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IT Administrator (4/2005 – Present)

Analyzed the needs of all departments and established priorities for systems design, integration,

and modifications necessary to ensure the highest level of productivity by the teams, ensuring

that the IT infrastructure is never a limiting factor during product development

Purchased all hardware and software and oversee the tracking of all such assets for the

organization

Recommended, designed, provisioned, and assisted in build-out of co-location infrastructure

Managed and was responsible for smooth operations of the internal IT functions, including

troubleshooting and user support

Developed, documented and implemented incident response and disaster recovery procedures

Worked closely with decision makers in other departments to identify, recommend, develop,

implement, and support cost-effective technology solutions for all aspects of the organization.

Established and enforced software/hardware standards for the IT environment

Established, planed, and administered the overall policies and goals for the IT department

Maintained and developed strong vendor and partner relationship

AT&T WIRELESS – Bothell, WA

IT Service Engineer Contract (7/2004 – 3/2005)

Networking and Telecommunication, Hardware and Operating systems Group

Provided support to a wide range of internal corporate customers for desktops/laptops and user

access to corporate network and applications both on the network as well as through remote VPN

access

Provided support for services such as office phones, video conferencing, and remote access

Installed and upgraded desktop/laptop’s different operating systems and software for users

through SMS

SARKER ENTERPRISE – Vancouver, BC

System Administrator (1/2001 – 6/2004)

Supported Hardware and software upgrades to network servers, including operating systems and

applications

Provided 24 x 7 on call support as part of a scheduled rotation with other team members

Configured and maintained all network printers

Maintained Company’s asset database and inventory of equipment

HONGKONG BANK OF CANADA – Vancouver, BC

Support Analyst Contract (4/2000 – 12/2000)

Monitored network and systems with remote network monitoring tools

Performed trouble shooting for Nationwide ATM Network and escalated to vendors if necessary

Created complete and accurate call history using a support request management system

Trained employees on using technical applications and coordinated with them as a team player

UKPB CORPORATION – Vancouver, BC

System Engineer (12/1997 - 3/2000)

Provided support to ensure LAN/WAN networking and internet connectivity and data integrity

Performed CISCO, Dell networking switches, Nortel VPN switches network troubleshooting

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Supported Wireless networking configuration and VPN

Maintained and upgraded Hardware, operating systems, LAN/WAN, DNS, TCP/IP, WINS,

DHCP and IIS functions

SONALI BANK – Dhaka, Bangladesh

Service Engineer (9/1993 - 11/1997)

Provided technical, installation, upgrade support for operating systems, hardware to customer by

traveling to customer sites

Coordinated hardware and configuration, as well modifications for corporate office

Assisted in preparation and update of Audio/Visual materials for presentations

Resolved and completed service calls for service area assigned

Trained non-technical employees on systems and applications

EDUCATION

UNIVERSITY OF DHAKA – Dhaka, Bangladesh

Masters of Business Studies (1993)

Continuing Education:

HP LEARNING CENTER – San Jose, CA

NONSTOP System Management (2007)

BRITISH COLUMBIA INSTITUTE OF TECHNOLOGY – Vancouver, BC

UNIX Administration and Scripting (2001)

VANCOUVER COLLEGE – Vancouver, BC

Computer Systems Support Specialist (1999)

BHUIYAN ACADEMY – Dhaka, Bangladesh

Computer Systems and Networking (1993)

Certification:

NONSTOP System Administrator Certification

UNIX Certification

Microsoft Certified Professional

A Plus

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