Customer Service Technical Support

Priscilla Peters ** Pine Ferry Dr NE

Kennesaw, Ga 30144

CELL: 770-***-****

EMAIL: ********@*****.***

Social media: LinkedIn

www.linkedin.com/pub/priscilla-peters/54/732/b70

OBJECTIVE:

To utilize the customer service, support, team management and technical skills amassed

throughout my career to streamline incoming customer requests and call-tracking, manage

client databases and assist with administrative duties for my company.

PROFESSSIONAL EXPERIENCE:

Customer Coordinator & Technical Sales

Barcode Warehouse, Woodstock, GA

Field incoming customer calls, determine requirements and make

recommendations in regard to products and services

Company liaison between new and existing customers and internal office staff

Coordinate complementary product and service recommendations with

outside vendors

Schedule technical support and hardware troubleshooting for clients

Manage shipping and tracking of all office customer orders

Vice President

Steve's Auto Detailing & Pressure Cleaning, Palm Bay, FL

Collaborated with partner to start and build a small business

Managed all aspects of business operations, including licensing, contracts,

advertising, etc.

Managed all aspects of customer care and operations

Technical Support Analyst

IBM, Boca Raton, FL

Provided first level technical support for external customers, requiring

proficiency in proprietary integration software in Windows, UNIX, AIX and

mainframe environments

Created and updated process procedure documentation

Spearheaded two email transitions during company acquisitions

Desktop Support Software Spectrum @ Motorola, Boynton Beach, FL

Served as team leader for on-site team

Provided Windows desktop support via phone and email to Motorola

employees

Served as Account Administrator for various UNIX-based applications

Documented processes, including following Motorola's proprietary information

security policies

Billing/Registration Specialist

Concept Medical Diagnostic Center, Lake Worth, FL

Front desk operations, including patient registration, collections & records

release

Scheduled patient appointments

Managed billing and accounts payable

Education & Certifications:

Associate of Science Degree Keiser University, Fort Lauderdale, FL

Graduated with Honors in May, 2000

References Available Upon Request.

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