Customer Service Data Entry

Location:

Posted:

February 28, 2014

LASHANNA GLASPIE

DALLAS, TX 75231

OBJECTIVE: Seeking a challenging position in the field of Customer Service to utilize in areas

of communication with clients.

PROFESSIONAL EXPERIENCE

HUMANA COMMUNICATIONS, Irving, Texas, United States

Customer Service,

October 2010 October 2013

• Outbound call center reviewing medical prescriptions

• Verify patients personal and doctors personal information

• Submit prescriptions via fax and email

• Assist Humana Members with the best care needed

• Review and managed prescription rates

• Strive to exceed in top customer service with all customers

KECI GORDON & ASSOCIATES, DALLAS, Texas, United States

Billing /Office Management,

January 2005 February 2010

• Communicated with clients via phone regarding appointments for therapy

• Responsible for data entry, billing, and verifying customer information

• Performed minor secretarial work

• Maintained office staff by recruiting, selecting, orienting, and training employees

• Contribute to team effort by accomplishing related results as needed

KROGER, Ft. Worth, Texas, United States

Customer Service,

August 2000 February 2002

• Made decisions and worked well under stress

• Handled large amounts of money daily bases

• Paid customers’ bills; sent money grams and many other different task

EDUCATION

JOE T ROBINSON HIGH SCHOOL LITTLE ROCK, ARK 2000

ADDITIONAL SKILLS

• Delegation

• Managing Processes

• Fitting Solutions with Problems

• Skilled in Microsoft Office Word, Outlook, Excel, PowerPoint

• Data Entry

• Multi Tasking