Sales Manager

Jorge Cordero

Mobile: 787-***-**** E-Mail: *****.*******.*@*****.*** LinkedIn

Exceptional IT Executive, with uncommon and creative mentality, drive and passion for perfection and execution, key to

spearhead initiatives combining technical expertise and business vision producing revenue growth and profitability.

STRATEGIC PLANNING RISK ASSESSMENT COST CONTROL VENDOR NEGOTIATIONS BUSINESS INTELLIGENCE

BUDGETING & PLANNING ENTERPRISE ARCHITECTURE STRATEGY NETWORK & IT APPLICATION OPERATIONS

PROJECT EXECUTION DASHBOARD & REPORTING SYSTEMS TEAM DEVELOPMENT AND COACHING

Qualifications in Action:

Remarkable experience, noted for driving business

“He was specifically accountable for partnering with the

innovation, leveraging information management, Emerging Markets business area to help shape strategy,

applications, networking, operations, and risk develop future state roadmaps and provide architecture

management leadership to accelerate business governance”- Executive Director, Enterprise Architecture

growth and gain competitive edge.

Moves easily from vision and strategy to implementation and execution with a clear sense of purpose and

urgency. Piloted several far reaching projects at local and international levels: Latin-American, Asia Pacific,

Middle East, Africa and Eastern Europe. Wide experience in the pharmaceutical industry acquiring

competencies relevant for both regulated and non-regulated industries.

Articulate communicator transcending barriers between technology, creativity, and business aligning each to

capture the highest potential of the organization. Mediator in overseas conflicts, and strong leader developing

top performance individuals into regional roles. Languages: Spanish, English and French.

Leadership Benchmarks and Career Progression

Led the regional data warehouse (BILA) project for Latin America: coordinated with 11 countries the creation of

KPIs, reports and dashboards, roadmaps and implementation plans; the solution was recognized as the best

regional BI platform implementation impacting multiple business areas.

Received the Global Operational Excellence Award for the design and coordinated development of an expense

reporting system for the CANDEAN region as a part of the "BEST" project.

Elaborated multi-annual strategy for Emerging Markets, establishing projects valued at $6MM ensuring

business alignment, ROI and execution.

Coordinated a multi-year road mapping exercise market by market impacting ~120 countries.

Controlled $1.3MM budget: negotiation and procurement of market research and competitive analysis.

Led the analytics platform implementation for the Market Access and Vaccines units for the Caribbean region.

Defined segmented “Go to Market” strategy: “Voice of the Customer” assessment with internal and external

parties and the governments of Puerto Rico and the Caribbean to support ~$400MM in sales.

Other projects: Sales Rep Personal reporting platform, Sales Force Structure administration, restructuring of

Market Research and Sales Force Effectiveness departments, tool for physicians segmentation, internet and

intranet portals, forecasting process automation, business intelligence restructuring, Call Reporting System, E-

ordering System, and transfer of infrastructure to new site.

Automation of Internal Sales and IMS, to administer purchased information valued at $1.2MM per year.

System implementation for the management of promotional events to control a $10MM budget.

PROFESSIONAL EXPERIENCE

Merck Company (1999 – Present)

IT Director, Enterprise Architecture at Merck Jan 2013 – Present

Lead and plan the defining and governing Global Human Health IT future state architecture and related

strategies for the Emerging Markets Region, with 170+ markets (Latin-America, Emerging Europe, Middle East,

Africa, and Asia Pacific) and multiple global business capabilities areas.

Prepare budgets for all markets and evaluate projects for implementation. Employ keen sense and research to

enhance the external view (technology, competitors, industries, and markets) to identify emerging technologies

and trends, determining the implications to the future state architecture.

Jorge Cordero, Page 2

PROFESSIONAL EXPERIENCE (CONTINUED)

Business Support Services Director Jan 2012 – Jan 2013

Led the development, implementation and monitoring of integrated sales and marketing support services

strategies and tactics through medical/corporate events, training, market intelligence, sales force effectiveness,

promotional materials management, and multi-channel and sales force administration.

Achieved outstanding results by providing team strategic vision, ensuring performance and enforcing compliance

with company policies and procedures, Ethical Business Practices, and applicable regulations.

Information Technology & Business Intelligence Director April 2011 – June 2012

Managed the Information Technology, Business Intelligence, Sales Force Effectiveness, Electronic Territory

Management, Market Research and Six Sigma departments for PR and the English Caribbean region.

IT Director, Puerto Rico & Caribbean Region Feb 2010 – Jan 2011

Single point of accountability for all IT activities in the market. Aligned client IT portfolio with the business

strategy, the IS strategic plan and the company s architecture, based upon a deep understanding of the

business. Drove the portfolio to higher value strategic opportunities.

Led high-level development of multi-year IT strategic plans and challenged subsidiary objectives in alignment

with company s long range strategic goals. Managed IT demand, IT portfolio planning, forecasts and updates,

strategic staffing, employee recruitment, retention and development.

LA Regional IT Business Architect May 2007 – Feb 2010

Led the regional design, modeling, mapping and maintenance of the reference IT Business Architecture.

Continuously analyzed current business context, strategies and requirements to ensure short and long term

business goal support by the regional IT landscape.

Assessed and integrated regional and local country business strategies into the regional IT roadmap. Analyzed

the impact of proposed business changes to the regional business and technology architecture. Drove the

alignment of regional plans and solutions consistent with the reference architecture under the corporate

framework. Developed Latin America's first regional business architecture framework.

Defined the multi-annual regional strategy selecting and establishing projects with a $3MM budget ensuring

business alignment, ROI and execution.

Led the regional data warehouse (BILA) project for Latin America supporting Sales and Marketing organization

decision making process in 11 countries.

IT Manager, Central America Managerial Systems Oct 2001 – April 2007

Liaison between system users and technical support groups for managerial applications. Coordinated strategic

applications implementations such as Communities of Practice, Customer Segmentation, Audits, etc. across

departments. Collaborated in project implementation across various countries.

EARLY EXPERIENCE

Five intense years of early career experience exercising diverse functions:

Infrastructure Manager Central America (Merck): Email, network and communications infrastructure M&O.

IS Consultant (Merck): Designed and developed Time Tracking System for production lines. Designed and

implemented in-market sales consolidation system and SYNOSYS (Reporting System for Directors & Managers).

IT Manager (Instituto del Café de Costa Rica): Managed a four-member team to support infrastructure and

systems deployment. Planned, budgeted, and supervised IT resources, Y2K preparation and set-up.

Information Systems Consultant (Instituto del Café de Costa Rica): Developed and implemented Tracking

System for the Legal Department, developed and implemented Finance System for "Fonecafe".

Programmer Analyst (Dinámica Consultores): Designed and implemented systems for coffee price control for

Instituto del Café de Costa Rica. Collaborated in the development of a hiring database for the Instituto Nacional

de Aprendizaje. Programmed management-reporting systems for a purchasing department.

EDUCATIONAL BACKGROUND

Instituto Tecnológico de Costa Rica Bachelor’s Degree, Computer Engineering focus on Information Systems

Université Paris Sorbonne (Paris IV) Intermediate, French

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