Management Mental Health

Karl L. Ray Healthcare & Support Specialist

** ********* ***** ******** * high-quality track record of customer care excellence

Charleston, SC 29407 within high-volume environments that include...

Healthcare ( Facilities Operations ( Sport Management

Phone: 843-***-**** Key Skills

Email:

*********@*****.***

Career Snapshot

Ten years of

commended performance

in key customer

service and support

roles.

Expert in residential

and customer

care/communications,

problem solving,

relationship building

and user training and

support.

MS Office with

additional

proficiencies in

assorted databases.

Played four years of

NCAA basketball. Won

two conference

championships. Earned

freshmen of the year,

best all around

award, and a MVP

award.

Certification

American Heart

Association, South

Carolina

Cardio-pulmonary

Resuscitation (CPR)

Certified

Computer Skills

Word, Excel,

PowerPoint, Outlook

Education

Claflin University

Orangeburg,

SC

August 2005-May 2009

Major: Sport

Management

Mission Statement

Strive to exceed

customer/ employer

expectations by

delivering

second-to-none

service. Maintain

customer centricity

in all initiatives

and interactions,

always putting the

customer first.

Behavior Management Warehouse Operations

Program Management Reports & Documentation

Professional Experience

Palmetto Behavior and Health May

2010-Present

Charleston, SC

Mental Health Tech Supervisor

Serve as a role model for residents regarding problem solving,

decision-making and conflict resolution.

Develop and maintain rapport and therapeutic relationship with

residents. Supervise residents to ensure an atmosphere of safety,

security and responsible mental health care.

Observe residents' behavior as well as physical and emotional

symptoms and take action as needed.

Perform behavioral management interventions according to resident

risk reduction plan, crisis plan, and individual treatment plan.

Participate in overall treatment process with other staff and

residents.

As a part of the team, ensure an atmosphere of safety, security and

responsible mental health care.

Participate in daily shift change briefings concerning residents

and facility. Provide all written and verbal information to other

staff in a thorough, timely, legible, accurate, objective manner.

Review client log daily.

Maintain a collaborative, problem solving relationship team

members.

Provide regular communication regarding residents' progress, health

issues and significant events to staff, case managers, other

providers, & family members, as needed

Mental Health Tech

Assists mentally impaired patients with daily activities,

therapeutic and hygiene needs

under the supervision of the nursing and medical staff.

Make observations and document patients treatment, intervention,

behavior, and progress.

Monitors and organizes the use of computers, phones and additional

equipment for patients.

Assists management in creating educational materials for patients.

Performs additional duties as directed by management.

Town of Mount Pleasant Recreation Department

Mount Pleasant SC

Recreation Field Supervisor January

8, 2013

Develop, plan, organize, implement, and evaluate a variety of

community services and recreation programs, including special

events and contract services.

Establish schedules and methods for providing recreation services;

identify resource needs; review needs with appropriate management

staff; allocate resources accordingly.

Participate in the development of goals and objectives as well as

policies and procedures; make recommendations for changes and

improvements to existing standards, policies, and procedures;

participate in the implementation of approved policies and

procedures; monitor work activities to ensure compliance with

established policies and procedures.

Prepare community event and recreation publicity; coordinate

referral systems and the publication of seasonal brochures;

coordinate the dissemination of recreation and community service

publicity.

Identify community needs and recommend appropriate programs related

to area of assignment.

Prepare periodic reports; maintain files and records.

Conduct and supervise special events; develop contracts and hire

contracted instructors.

Maintain and design the online recreation registration program;

process reservation requests for City parks and other City-owned

facilities. Serve as staff liaison on various City recreation or

community related committees and sub committeesas assigned by the

department director.

Prepare purchase requisitions; order supplies and materials.

Participate in the selection of part-time recreation staff; provide

or coordinate

PET

September 2009-April 2010

Budweiser

July 2009- September 2009

North Charleston, SC

Handled and stocking items.

Received deliveries into the warehouse.

Filed orders given from different departments.

Conducted inventory in the company's warehouse.

Maintained cleanliness on a day-to-day basis.

Handled and stocking items.

Received deliveries into the warehouse.

Filed orders given from different departments.

Conducted inventory in the company's warehouse.

Maintained cleanliness on a day-to-day basis.

Material Handler (loader)

Loaded and unloaded materials in the warehouse and storage

facilities.

Conducted inventory of packages prior to delivery.

Handled deliveries and transporting of materials.

Performed additional duties as directed by management.

City of Charleston Recreation Summers of

2002-2009

Charleston City Gymnasium February

2009-April 2009

Charleston, SC

Supervised the day-to-day activities of children in different age

groups.

Provided information about the program and all needs of the campers

Planned different activities for children during the summer

programs.

Taught children how to swim and play various sports.

Performed additional duties as directed by management

Supervised the day-to-day activities of children in different age

groups.

Provided information about the program and all needs of the campers

Planned different activities for children during the summer

programs.

Taught children how to swim and play various sports.

Performed additional duties as directed by management

Activities Coordinator

Responsibilities Included: Supervised and monitored activities of

patrons utilizing the gymnasium.

Assisted with weekly equipment check.

Interpreted and enforced gym rules to City Gym visitors at all

times.

Maintained cleanliness and overall appearance within the gym and

the outside areas.

Contact this candidate