QA Lead

Duraiarasan Arumugam’s Profile

Name Duraiarasan Arumugam

Experience Total Experience: 15 years

Cognizant Experience :3 years (Current)

Wipro Technologies: 8 years(2003-2011)

Aagami Softwaretech: 4 years (1999-2003)

Designation Manager

Contact number 512-***-****

Current Role Test Manager

eMail *************@*****.***; *********@*****.***

TECHNICAL SUMMARY

FUNCTIONAL TECHNOLOGY

Auto Financing, Home Insurance, Languages – C, C++

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Telecommunication Middleware MTS

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Card Payment Databases Oracle, SQL Server, Teradata

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S/W development life cycle methodologies Operating systems UNIX, Windows

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Analysis and understanding of Capstone Testing Tools – Quality Center, Bugzilla, Jira,

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decision making systems Redmine

Requirements definition, functional Development Tools Visual Studio 6 (VC

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specifications and gap analysis EJB, XML

Implementing projects, End to End Testing and ETL Tool – Ab initio

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User Acceptance Testing Development Methodologies: Waterfall and

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Agile using SCRUM

Management Summary:

Responsible for working closely with other department managers in Application development, product marketing,

program management, and support to ensure the total quality of the software being tested through user

documentation reviews, product requirements definitions, roadmaps, review of design documents, and the

investigation of field issues with the support group.

Have managed up to 50 QA Test Engineers and Test Leads to include offshore and onsite resources.

MANAGEMENT SKILLS

Successfully managed complex projects with global implementation, and rapidly evolving requirements.

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Effective communication skills and record for coordination between onshore and offshore teams.

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Project delivery under stringent timelines.

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Exceptional ability to maintain and build client relationships, ability to comfortably converse with all facets

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in the clients organization.

Define testing process; identify the risk, doing risk analysis and providing baseline acceptance criteria and

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deliverables.

Excellent verbal and written skills, especially with regards to presenting findings to both technical and non

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technical audiences

Thorough Understanding of Software Development Life Cycle (SDLC), involved in various phases like

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Requirements, Analysis/Design, Development and Testing.

Acted as liaison between management and development team for Requirements and QA.

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Project Management, Project Schedule, Project Tracking and Team Management

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Expertise in Agile methodology testing

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Good exposure to Business Process Testing and Risk Based Testing

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Have conducted/participated in Defect Triage meetings

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Collecting metrics from QC and reporting in the Dashboards

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Have involved in Long term project executed under Agile Methodology; have participated in scrum

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meetings, sprint plan meeting; organized daily stand up calls to get the updates from team members both

onshore and offshore; involved in maintaining the requirement post cards from ready to QA status till the

requirement is moved to the release. Provided valuable suggestion to break the down the requirement to the

lowest level possible.

PROFESSIONAL EXPERIENCE

Some of the Clients part of Cognizant (Jan 2011 ~ current)

Client: Cox Communications

QA Manager

Project Summary: Cox Communications is one of top 5 Cable TV service providers in the US. Cox develops

applications for their Set Top Boxes to provide continual upgrades and latest technologies to their customers. The

market UAT team will validate the product/enhancements before releasing it into production.

• Managed 10 member team

• Coordinated with work force management team to hire new team members

• Managed requirements and design phase towards identifying mutually agreed solutions with technical

teams and business partners.

• Conducted training and presentations to newly inducted team members about the enhancements that

are implemented in the system.

• Responsible for identifying and allocation right resources to various products in the Market UAT team.

• Coordinate and participate in daily defect triage meeting to identify and assigning the defects to the

right team.

• Identify the risks and come up with mitigation plan and perform risk based testing

• Responsible to send daily executive summary report to the client to highlight the execution percentage,

newly found defects, timelines etc.

Responsible to send test completion memo at the end of market UAT phase to advise the client of the

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quality of the product

Responsible to send Test Completion Report at the end of each quarter to show the status of the projects

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that were done part of that quarter

Client: Warner Bros.

QA Manager

Project Summary: PARIS is a Contractual system, providing a single solution for all the participants worldwide

fund management of Warner Bros. Warner Bros involves in movie, music and TV program production and all the

stakeholders sign a contract with WB. Based on the contract, the revenue will be shared with all the stakeholders.

• Managed 7 member onshore and 20 member offshore team

• Coordinated with work force management team to hire new team members

• Managed requirements and design phase towards identifying mutually agreed solutions with technical

teams and business partners

• Conducted training and presentations to UAT team about the enhancements that are implemented in

the system

• Participated as a key team member in planning and coordinating the testing of the product where I had

responsibility for specifically coordinating the test plans with the customer

• Participated actively for the deployment and QA processes during the first release

• Performed gap analysis with client and partners

• Responsible for testing and sign off from various interface systems

Client: Harris Corporation, CO

Test Manager

Project Summary: Harris Corporation (NYSE: HRS) is a Florida based international telecommunications

equipment company that produces wireless equipment, electronic systems, and both terrestrial and space

borne antennas for use in the government, defense, and commercial sectors.

Harris Corporation develops various broadcasting products and their products are there in the market for a long

time. They develop television scheduling software, set top box software, CC TV etc.

• Managed 25 member offshore team

• Coordinated with work force management team to hire new team members

• Enhanced application support processes with internal staff, external partner systems and vendors.

• Implemented software releases and maintenance releases on the user acceptance and production

environments.

• Performed defect analysis of the real time issues in the production environment.

• Identify the risks and plan the mitigation

Client: Hartford Inc, Hartford

Test Manager

Project Summary: The Hartford (NYSE: HIG) is a leading provider of insurance and wealth management services

for millions of consumers and businesses worldwide. The Hartford is consistently recognized for its superior service,

its sustainability efforts and as one of the world's most ethical companies.

• Managed 50 member team

• Responsible for hiring and releasing team member

• Enhanced application support processes with internal staff, external partner systems and vendors

• Implemented software releases and patches on the user acceptance and production environments

• Performed defect analysis of the real time issues in the production environment

Some of the Clients part of Wipro Technologies (Jan 2003 ~ Jan 2011)

Client: BNY Mellon

Test Manager

• Project Summary: Established in 2007 from the merger of Mellon Financial Corporation and The

Bank of New York Company, Inc., BNY Mellon is a leading investment management and investment

services company, uniquely focused to help clients manage and move their financial assets and succeed

in the rapidly changing global marketplace.

• Managed 8 member team

• Creation and implementation of process framework

• Creation of test strategy process

• Have performed risk based testing

• Identify risks/gap analysis and recommend remediation

Client: Teradata Migration, Tx

Test Manager

Project Summary: This project is to migrate the Data warehouse from SQL Server 2000 data base to Teradata data

base.

• Managed 3 members onshore and 20 members offshore team

• Coordinated the training for the first 2 weeks for the new team

• Coordinated with offshore to delegate the work

• Interacting with offshore Program Manager to ensure that all the deliverables are delivered on time

• Have done the master and detailed test planning for each roll out and phase

Client: LloydsTSB, Cardiff, UK

Test Lead

• Project Summary: This project enables the business to provide a consistent, simplified customer

experience from point of sale up to point of claim for Home Options customers, replacing the process

which is currently undertaken by the external panel insurers.

Bringing in house the collection of payments enables to control the end price & optimize the

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distribution margin of Home Options through dynamic pricing. In addition, rebroking at renewal

provides a competitive premium for the customers in the same way as offered at new business

Interacting with the client, understanding the product, providing estimate, planning, weekly and

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Monthly Status reporting to client

Managed 5 members onshore team

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Client: Capital One Auto Finance, Tx

Test Manager & Onsite Test Lead

• Project Summary: Capital One Auto Finance, one of the America's largest loan provider deals with

loans for cars and motorbikes. It has got loan origination, loan servicing and MIS divisions. The Loan

Application originates at Loan Origination system and flows through Loan Servicing before landing in

MIS.

• Interacting with the client, understanding the product, resource planning, providing estimate, status

reporting. Coordinating with offshore team to ensure that deliverables are given on time.

• Managed 17 members onshore team and 20 members offshore team

Client: Microsoft Corp, WA

Test Lead

• Project Summary: Microsoft develops CRM application to accommodate client relationship

management and work force management. Have involved in various QA activities in validating Work

Flow management module.

• Interacting with the client, understanding the product, resource planning, providing estimate, status

reporting. Coordinating with offshore team to ensure that deliverables are given on time.

• Managed 10 members offshore team

Client: iFast, Toronto

Test Analyst

• Project Summary: iFAST/Desktop is designed to assist telephone representatives and back office

processors in their daily mutual fund transaction processing. The system will ultimately support all of

the full scale processing functions of the iFAST system.

• Coordinated with 5 members offshore team

• Executing the test cases, bug reporting, interacting between the offshore team and client and

reporting the result to the client

• Supporting the team to do any settings in database (Progress), troubleshooting the issues faced by

the team members

• Copying/Deleting different client environments into the database slots according to the

requirements and maintaining the database slots for the team members

• Creating/modifying/closing the tickets in the PTS for self and the team whenever the defect is

found/rectified

Client: Citrix, USA

Test Analyst

Project Summary: MetaFrameXP is the server based computing solution for organizations and large

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enterprises. MetaFrameXP provides integrated management capabilities for system administrators,

along with ease of use and productivity enhancements for end users who access applications on Meta

Frame XP servers using Citrix ICA Clients.

• Managed 5 member team

• Coordinating the team, reporting to the client, interface between the team members and client and

executing the test cases

• DB administration like DB installation, creation of databases & users and mapping database and

users for the entire team

• Imaging and creating the new system using Ghost software

Some of the clients part of Aagami Softwaretech (Mar 1999 ~ Jan 2003)

Client: Etr@der, Singapore

Test Analyst

• Project Summary: Etr@der is a Web Application that will be used by major banks and trading

institutions in Singapore to offer online trading services to their clients in foreign exchange and

securities.

• Coordinating the team, reporting to the client, interface between the team members and client and

executing the test cases

• DB administration like DB installation, creation of databases & users and mapping database and

users for the entire team

• Imaging and creating the new system using Ghost software

Client: Peoplescape, India

Test Analyst

• Project Summary: This portal is gateway for those who want to host their properties for Exchange and

Rentals. This site helps peoples to look for a property according to their tastes in a given location and then book

the same online.

• ASP Coding, Integrating the 3 tier components and preparing a setup using Install Shield

• Automating MTS Component transaction settings, creation of DSNs (ODBC), IIS settings and Index Server

EDUCATION

Master of Computer Applications, Computer Science (Nov Bharathidasan University, Tiruchirappalli,

2001) India

Bachelor of Science, Physics (Apr 1993) St. Joseph’s College, Tiruchirappalli, India

Work Permit status: Permanent Resident/Green Card Holder

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