Customer Service Quality Assurance
Resume:
dawn davidson
Dallas, Texas
**********@*****.***
PROFESSIONAL EXPERIENCE:
GameStop, Inc (Maxsys), Grapevine, Texas
2013
Contract POS Project Logistics Analyst
. Placed outbound calls to stores for scheduling purposes, or performing
installation / upgrade activities.
. Assisted stores and technicians with upgrade activities and validation
that all tasks were completed accurately.
. Logged all store interactions, status and problems accurately, within
the expected period. Leverage Tech Support resources and IS staff to
facilitate problem resolution.
. Provided regular updates to stores, techs or project team on the
status of any open issues. Assisted and supported other members of the
project team when needed configure, image, ship, receive and refurbish
equipment as necessary for the project.
Retreat Capital Management (Aerotek), Las Colinas, Texas
2013
Contract Title Examiner/Searcher/Curative
. Reviewed and verified all information received in a completed search
package. Responsible for the coding of document and completing a title
examiners report for the keying expert.
. Analyzed multi-state documentation, deeds of trust/mortgages,
easements, judgments, tax assessments, mineral reservations, TSG, and
REO and other applicable instruments. Verified vesting of the property
in question, including understanding the parcel and general index
chains of title.
. Mapped skills for legal descriptions and to indentify clients parcel.
Read and interpreted title chains and legal descriptions, identified
title discrepancies and clear them.
. Ordered payoffs and subordinations, reviewed divorce documents,
probate documents, power of attorney, vesting deeds, security
instruments, surveys, etc. clear discrepancies, obtained all needed
items and do follow up until file was clear to close. Experience with
the following systems: Datatrace, Titlepoint, Titlepoint Express,
Datatree, ATIDS, ETitle, NetrOnline, LARA and Sitexdata
Stewart Title Guaranty Company (Select Staffing), Carrollton, Texas
2012, 2011
Call Center Agent/ Security Instrument Recorder
. Audited loan documents and send completed file to the underwriter for
review. Recorded completed modification files with the county.
Knowledgeable of different loan modification programs requirements
such as, DOJ, HAMP, MHA, IRRP etc.
. Assisted homeowners with loan modifications. Recorded legal
description mortgages with the county. MERS validation of mortgages.
Penson Financial/ Fed. Reserve Bank of Dallas (Partnership Emp.), Irving,
Texas 2011, 2010
Securities Processing Analyst/ Call Center Representative
. Processed all incoming securities received that day (Regular stock,
144, 144A, Prospectus sale, name change, reorganization).
. Scanning stock to K2 system, booking into account, verifying who is
agent for items going to transfer agent, preparing check request and
transmittal to agent, preparing label, SECIC, copying all and mailing
out for stock mailed to DTC, entering Into DAMP DTC system and
preparing envelope for overnight delivery to DTC.
. Took information from the recipient such as social security number of
the benefit recipient, federal check number, claim number and
processed enrollment for direct deposit.
Bank of America (Choice Staffing), Richardson, Texas
2010-2011
Home Servicing Specialist 2
. Responsible for processing of loans documents to submit to the
underwriter or an automated system depending on the loan type.
. Updated flood certification and other pertinent conditions. High level
of customer service in an outbound call center. Proactive in
communication with customers, and third party advocacy interactions.
. Performed intake/advocacy special projects for foreclosure and
bankruptcy loans. Subject matter expert. Quality assurance. Trainer on
mortgage system databases (Stewart, Portal etc).
JPMorgan Chase Bank 2008-
2010
Securities Processing Analyst
. Domestic and international trade processing, DTC and FED trade
settlements, reporting and other
Portfolio maintenance. Performed wire processing.
Bank of New York Mellon
2007-2008
Asset Solutions Associate
. Processed domestic and international wires, posted payments via
incoming wires and checks. Swift messages for international wires.
End of day batch and report summary.
JPMorgan Chase Bank 2000-
2007
Securities Processing Analyst
. Domestic and international trade processing, DTC and FED trade
settlements, reporting and other
Portfolio maintenance. Wire processing.
EDUCATION:
* Borough of Manhattan Community College, Associate Degree in Science,
New York, New York
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