Customer Service Representative

MITCHELL MAGEE

**** *. ********** ***, *** Vegas, Nv 89119 C: 310-***-**** ************@*****.***

Summary

To work for a prestigious company with all my efficiency, experience and integrity utilizing my communication skills to enhance the profits of the company and increasing strong customer rapport.

Highlights

Ability to learn quickly

Accomplishments

Experience

Typing Certificate 80 wpm. Improved company survey scores by 20% monthly growth.

Call center representative Feb 2013 to Feb 2014 Sitel - Las Vegas, Nv Receive inbound calls including transferred sales leads and calls from current and potential customers Place outbound follow-up calls to sales leads and persuade potential customers to complete and submit an application Answer questions about the product details, the company, and issues with account for the customers Assist customers with any technical issues experienced with website and escalate any issues to management appropriately Perform basic account maintenance activities Meet Quality Assurance Requirements and other key performance metrics

Receptionist Sep 2012 to Feb 2013 Labor Community Action Committee - Watts, Ca Answer incoming calls Assist members Route calls to specific people Answer inquiries about company Greet visitors warmly and make sure they are comfortable

Customer service representative Nov 2011 to Jul 2012 Forever 21 - Redondo Beach, Ca Greet visitors Cashier Answer incoming calls Stocking

Excellent communication skills

Able to work well under pressure unsupervised

Extensive knowledge of Internet and Microsoft office applications

Very accurate and rapid keyboarder

Ability to handle and respond to customer request and complaints in a professional and timely manner

Greet visitors

Cashier

Answer incoming calls

Stocking

Providing excellent customer service

Directs students to appropriate program adviser for further program guidance

Answer incoming calls

Assists with scheduling and other related matters

Education

Providing excellent customer service

Mar 2011 to Aug 2011 Student Services Fullerton College - Fullerton, Ca Directs students to appropriate program adviser for further program guidance Answer incoming calls Assists with scheduling and other related matters

Sep 2008 to Jan 2011 Customer service representative Claire's - Chino Hills, Ca Greet visitors Cashier Answer incoming calls Stocking Providing excellent customer service

2009 High School Diploma, General studies Buena Vista - Chino, Ca, USA Diploma

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