Senior Applications Engineer

STEVEN HUYNH

Tel: 401-***-****

Email: *******@*****.***

**** ************* **

Houston, TX 77095

Extensive experience in technical support for various professionals and customers with comprehensive knowledge of product activities of capital equipment. Ability to communicate technical information with analytical and logical skills.

• Application Development

• Product Marketing & Sale Support

• New Product Release

• Field Engineers & Customer Support

• Software Design & Testing

• Manufacturing Support

Professional Experience:

- Applications support at customer site includes: installation, troubleshooting, escalation, training, final sign-off, and production implementation

- Perform system characterization and finalize specifications for Factory Acceptance Test documents

- Conduct training for internal team and customers on system setup, calibration, data analysis, tool qualification, and troubleshooting

- Experience with robot teaching, optical alignment, computer swap, and software upgrade

- Support marketing with product demonstrations for potential & existing customers consist of data gathering from customer sample, generate final report for customer review, and follow-up

- Response to incoming calls, e-mails, and chats from customers and sales team on technical issues

- Participate joint study with customer to develop solutions for existing and new applications

- Setup correlation between instrument platforms and automate tools matching

- Ownership of the tool as it proceeds from integration through qualification to shipment

- Troubleshoot hardware/software issues arise from customers, field engineers, and in-house

- Contribute with technical documents and presentations include: unit operation, system architect, calibration, recipe setup, feature proposal, and competitor product comparison

Career Highlights:

* Generated increase value to existing product line for company

* Technical expert and guide for in-house and field engineers

* Create new opportunity on current company product

* Complete multiple tools, meet shipment requirements under limited time restraints

* Support numerous new product release at customer site for installation and evaluation processes

* Secure new product adoption with customer, resulting in additional revenues of over $10 million

Employment History:

Assistant Manager, Family Business, Houston, TX, 2009 - present

Sr. Applications Dev. Engineer IV, KLA Tencor Corp. ADE, Tucson, AZ, 2000 - 2009

Skills:

Expert using complicated user interface automation equipment, Excel, Power Point, Words, Access, Visio, and JMP

Other:

Traveled extensively throughout Asia, Europe, and United States

Education:

Bachelor of Science in Chemical Engineering, University of Texas A&M College Station, 1999

References available upon request

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