Quality Control Manager
Resume:
MYISHA BOULWARE
Naperville, IL 60565
**************@*****.***
OBJECTIVE:
To utilize my skills in customer relations while maintaining the dedication needed for growth and development in
the workplace.
WORK HISTORY:
Sr. VA Loan Processor, Chase Home Mortgage May 2012-September 2013
● Proficient in Chase File Manager, IMPACT and CLOSR operating systems
● Process loans for purchases and refinances
● Review and order flood and tax certifications, and homeowner’s insurance
● Ordered, reviewed and cleared title commitments
● Submit loans to underwriting and resolve underwriter conditions
● Review rate locks and confirm pricing exceptions
● Order payoff statements and subordination/modification agreements
● Process address mismatch and variations shown on credit report
● Completed verifications of employment
● Processed FHA, VA and Conventional loans
Compliance and Audit Supervisor, CVR Associates (Division of Chicago Housing Authority) Sept. 2008-
Sept.2012
● Supervise a team of Termination Coordinators
● Resolve receipt of complaints from the Chicago Housing Authority, City Service Depts., Community
Groups and Elected Officials
● Place and lift abatements using the Yardi operating system
● Represent the Chicago Housing Authority at hearings pertaining to terminations for violation of
repayment agreements and housing quality standards
● Independently research and resolve landlord and tenant complaints regarding abatements and payment
holds
● Perform HQS Enforcement Quality Control Reviews for OIG (Office of Inspector General)
● Proficient in Yardi, eMIMS and Salesforce operating systems
● Process payment holds and garnishments for landlords who are not in compliance with housing quality
standards
● Research and identify payment discrepancies
Processing Assistant, Chase Home Mortgage Feb. 2008- May 2008 (Temp. Assignment)
● Review/order insurance policies
● Ordered, reviewed and cleared title commitments
● Order appraisals using CVMS software and types approval/counteroffer letters
● Confirm SASS codes in PACS system for union, affinity loans, etc…
● Completed verbal verification of employment
● Order payoff statements and subordination/modification agreements
● Order/process flood certifications, process address mismatch and variations shown on credit report
Support Specialist/Loan Processor, Washington Mutual 2004 – 2007
● Performed loan processing/approvals and verified loan information
● Ordered, reviewed and cleared title commitments
● Processed loan documentation and forwarded information to proper departments
● Served in financial services department as a customer assistant
● Handled reconciliations from client inquiries and provided client services by phone
● Processed, prepared and mailed checks and scanned documents
● Tracked vendor invoice discrepancies and verified loan information
Loan Processor/Teller, BTI Financial 2001-2003
● Payroll processing, credit card payments, balanced teller drawers and vault
● Handled bank deposits, account withdrawals/deposits and opened and closed customer accounts
● Insurance verifications, processed direct deposit requests
● Processed and verified client accounts for statement efficiencies
● Took on role as sales associate and input processing technician
COMPUTER SKILLS:
MS Outlook, Microsoft Word, Word Perfect, Lotus, Excel, Power Point, MS Access, 10 Key
EDUCATION:
DePaul University, Bachelors Degree in Psychology 2011-2014
Loyola University Chicago 2009-2010
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