Customer Service Human Resources
Resume:
Gia Beaver
**** ******* *****, *******, ** *****
***.*.******@*****.***
Objective Performance-driven administrative professional with experience.
With a career plan in Human Resources, I seek career advancement.
Strong presentation, intergraded leadership, organizational,
customer service and communication skills with the ability to
independently plan. PC Proficiency in MS Word, Excel, PowerPoint,
ADP, PeopleSoft, Taleo, Kenexa, Guardian, and AS400.
Summary of Ex
Qualifications Staff training and development
Superb written and oral communication skills
Organizational and Strategic Planning
Management Coaching
Knowledge of Federal and State Employment Law
Excellent human resources background, including: applicant
screening; employee orientation, evaluation and placement; safety
and training.
Experienced in developing and implementing new training and
employee orientation programs.
Experienced Manager
Work
Experience Assistant Manager, Lane Bryant, Kansas City, KS Dec. 2011-
Ensured that each associate completes all Present
onboarding paperwork.
Interviewed, scheduled, and screened full-time job
applicants.
Established and administered service award program.
Ensured proper scheduling to optimize payroll.
Responsible for all training and development.
Recruited all associate levels candidates.
Presented new hire benefit information verbally and
in writing.
Assisted in administering a revised employee
evaluation program, which allows for improvement on
identified problem areas before final evaluation.
Ensure proper floor set execution to current visual
brand standards.
Analyzing the business to create and execute a
clear action plan to optimize results.
Created and executed a new filing system.
Oct. 2007-
Executive Assistant Manager, Walgreen's, Kansas Nov 2011
City, Kansas
Managed and motivated a team to increase sales and
ensure efficiency.
Forecasted future sales volumes to maximize
profits; analyzing and interpreting trends to
facilitate planning.
Ensured standards for quality, customer service,
and health and safety procedure are met.
Responded to customer complaints and comments.
Handled staffing issues to include but not limited
to: interviewing potential staff, conducting
appraisals and performance reviews, and providing Summer 2008
and/or organizing training and development.
Organized special promotions, displays and events;
attending meetings; touring the sales floor
regularly. Maintained awareness of market trends in
the retail industry.
Human Resources Assistant, Loves Corporation,
Oklahoma City, OK
Developed and implemented HR policies and
procedures; in conjunction with corporate policies
and procedures and prepared and maintained the
employee handbook.
Participated with developing department goals and
objectives. Performed the benefit administration
duties to include; claims reporting, approving Summer 2007
invoices for payment and communicating benefit
information to employees.
Maintained Internet job posting and recruiting.
Developed and maintained the affirmative action
program; filed EEO-1 report annually; maintained
other records, and EEO regulations.
Conducted recruitment effort for all personnel,
students and temporary employees; conducts
new-employee orientations.
Maintained the company's organizational charts and
the employee directory.
HR Internship, Nebraska Furniture Mart, Kansas
City, Kansas
Assist with all aspects of recruitment (scheduling
of drug tests and background checks, respond to
inquiries, application data/file management.
Create new hire personnel files. Create job fairs
and special recruiting events.
Respond to all employment inquiries in a timely
manner and maintain job description book and online
files.
Benefits administration and monthly benefit
enrollment for new hires and preparation related to
the session.
Audited and processed monthly insurance billing.
Coordinate 401k quarterly distribution instruction
mailings.
Complied data for exist summary reports, assisted
with terminations, I-9 and medical filling
Education Masters in Human Resources Management, Keller Expected: May
Graduate 2014
B.S. in Business Administration, Langston 2009
University
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