Customer Service Manager

Keri L. Washington

DeSoto TX, *****

Telephone: (C) 323-***-****

E-mail address: *.*************@*****.***

SUMMARY of SKILLS:

An ambitious, goal-oriented and dedicated team player, offering the following strengths:

• Excellent oral and written communication skills. • Efficient in Multi tasking

• Proficient computer skills/ Mac user: PowerPoint, • Working with minimal to no supervision.

Outlook, Excel, word etc. • Great work ethic and positive attitude.

• Effective time management skills; detail oriented & • Ability to acquire and apply knowledge rapidly, as

exceptional organizational skills well as take on leadership roles amidst a team

• Ability to cross train and assume multiple roles

EDUCATION:

FIDM/ Fashion Institute of Design & Merchandising Los Angeles, CA

Associates of Arts Degree Major: Jewelry Design

Grad date: March 2010

Jewelry courses completed 3.74 GPA

Long Beach City College Long Beach, CA

June 2008

Associates of Arts Degree Major: Fashion Design major and Jewelry Design minor

Courses include: Fashion Design, Metalsmithing, and General Education

EXPERIENCE:

Diverse Concept Lakewood, CA

Jan 2005 - Current

Creative Director

Jewelry and business consulting

Management of an online Fashion Retail company: bookkeeping, wholesale license, locating manufacturing facilities to

fulfill the company needs/demands, Custom designs, Engagement & Wedding.

Gorjana & Griffin Inc. Laguna Beach, CA

Oct 2010 – Mar 2013

Production Assistant

Create designs, jewelry construction & assembly, Shipping, charitable coordination, at home assignments & working as a

liaison between coordinating groups. Training & overseeing new hires. Sourcing for production and supplies. Quality

control, packing and inventory.

Eddera Paris Los Angeles, CA Mar 2010 – Dec

2011

(key holder) Production Manager/Administrative Assistant

Office manager, Assistant Jewelry Designer, Assist in design concepts, product sourcing and assembly, quality control,

Shipping, employee scheduling, International liaison. Personally assisting the owner in all business and personal affairs.

Hiring & training interns and employees. QuickBooks input & billing.

B Star Jewelry Beverly Hills, CA Nov

2009 - May 2010

Freelance Assistant Jewelry Designer

Assist in design concepts, product sourcing and assembly

Hernandez Hideaway Los Angeles, CA Jun

2008 - Jun 2010 Property Manager of 12-Units complex

Supervising property maintenance concerns. Enforcing rules of occupancy. Accomplishing financial objectives; rent,

paying bills, forecasting, annual budget etc. Establishing rental rates. Rental Contracts. Misc office duties.

David Tishbi Handcrafted Jewelry Los Angeles, CA

Mar 2008 - Jun 2008

Administrative Assistant/key holder

Assisted owners with daily duties and expedite company needs; International liaison, inventory tracker, key holder,

bookkeeping: accounts payable and receivable. Maintained exceptional customer service and correspondence. Booking

travel and showcase arrangements.

World Savings Bank Cerritos, CA Feb 2004

– Jan 2006

Customer Service Representative

Management, training and supervision of the cash vault. Resolved customer service issues. Closing the branch duties.

Meeting sales goals. Resolving customer service issues and concerns.

Culver City Police Department Culver City, CA

Jan 2001 – Jun 2003

Community Service Officer

Assisting Police Officers in the field, Livescan Fingerprint Operator, Dispatcher, Jailor, Front desk assistant, Juvenile

Diversion Officer, Detectives Assistant, Assist in Suspect transport, Conduct female suspect searches and restraint,

Organizing Trips, Coordinating events and Classes for the Juvenile Diversion Program, Meeting with School officials

Regarding Juveniles in the Diversion Program.

Ralphs Market Los Angeles, CA Jun 1998

– Jun 2003

Cashier/Courtesy Clerk

Providing Exceptional Customer Service, Cashier, Price Audits, Provide Coverage to other locations, Covering any

department that was in need ie; Service Deli & Bakery. Food prep & Cooking.

Additional Information:

• 2014 Typing certification (Cerritos Career Center)

• FIDM Honor Roll, 2009

• Building/running an online retail business, 2005-2013

• President of the Fashion Network Club and manager of publicity for Fashion Show production. Long

Beach City College, 2006

• Operation Hope certificates for Home buyer training & Financial preparedness

Contact this candidate