Customer Service Management

Barbara Green-Kemp

Market Research Agent

*********@*****.***

Summary

Very outgoing and determined to be my own boss.

Experience

Market Research Agent at EFLS ANSWERING AND MAILING SERVICES

October 2009 - November 2013 (4 years 2 months)

Handle large volume of outgoing and incoming calls via pc. I also conduct telephone interviews with

respondents for political issues, products and services. Surveyor of public opionions.

Surveyor at Lloyd Staffing

September 2006 - August 2008 (2 years)

Surveying the (LIRR) Long Island Rail Road for customer service opions. I also conducted temperature

control on trains (HVAC).

Customer Representative at HSBC

January 1999 - August 1999 (8 months)

Handle calls made to call center for account information or transactions on savings and checking accounts.

Courses

Associate of Arts and Sciences (AAS), OFFICE

TECHNOLOGY

Technical Career Institutes

Microsofts programs

Accounting

Installing and upgrading programs via computer repair

Skills & Expertise

Customer Service

Vendor Management

Account Management

Marketing Strategy

Microsoft Office

Team Building

Program Management

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Project Management

Management

Strategic Planning

Mobile Devices

Social Media Marketing

Call Centers

Education

Technical Career Institutes

Associate of Arts and Sciences (AAS), OFFICE TECHNOLOGY, 1997 - 1999

Activities and Societies: I joined the (D.A.R.E.) Dare to Repair Engineers program. This program was based

on analyzing computers for repair or upgrades. I loved it, it was very challenging.

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Barbara Green-Kemp

Market Research Agent

*********@*****.***

Contact Barbara on LinkedIn

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Contact this candidate