Customer Service Management
Resume:
LaParish Jones
Mesquite, TX 75150
*************@*****.***
Summary-I seek to work in your organization to obtain a position as a team-player in a people
oriented organization. A place where I can maximize my customer service experience in a challenging
environment to achieve the corporate goals. My professional skills, along with my interpersonal skills,
would help me in making valuable contributions to the growth of your organization.
Skills:
Analytical with solid math and auditing skills.
Detailed-oriented with excellent research and decision making ability.
Excellent computer skills w/ proficient knowledge of MS Word, MS Acess and Excel.
Great customer service and communication skills.
Proficient with administrative skills.
Experience:
Prime Therapeutics - Member Service Agent - October 2011-November 2013
Contact Center Operations/Mail Order/Pharmacy Benefit Management
Answers member and provider questions and proactively manages their concerns in a knowledgeable,
clear and professional manner.
New hire ambassador where I would assist/help new hires while they are in training and first 30 days of
being on the floor.
Trained in and worked over 5 different specialty queues, including Medicare.
Apart of select group to return calls to members regarding member research inquires.
Achieving defined productivity goals.
RealPage Inc. - Offsite Leasing Agent - June 2008-October 2011
Qualifying each client lead and successfully gaining an appointment to visit the community.
Answering and assisting with emergency callbacks from on site clients.
Successfully and accurately answering prospect questions and providing appropriate additional
information regarding apartment communities, amenities, and specific apartment homes.
Escalate issues and concerns in accordance to Contact Center guidelines when necessary.
Respond rapidly and accurately to online requests for information from prospective residents.
Achieving defined productivity goals.
Education:
W.W.Samuell H.S.-Diploma 2005
Eastfield College-Present
Contact this candidate