Customer Service Quality Control

VERONICA VALENTINE-DAVIS

***** ***** *****, ************, ******* 32218 Cell: 512-***-**** *******************@*****.***

PROFESSIONAL SUMMARY

Organized and efficient clerical worker highly skilled in office administration, data organization, proofreading, and word processing,

with over 7 years of experience and a meticulous attention to detail.

SKILLS

• •

Advanced clerical knowledge 70 WPM typing speed

• •

Excellence in planning and coordination MS Office proficiency

• •

Independent work skills Multi-line phone proficiency

• •

Medical terminology knowledge Quality control

WORK HISTORY

Receptionist 2006 - 2013

San Jose-Beauclerc Animal Hospital, Inc. – Jacksonville, Florida

Deerwood Animal Clinic – Jacksonville, Florida

• Supported four veterinarians in a private animal clinic.

• Provided pet owners with excellent customer service, knowledge, and compassionate care for their pets.

• Entered doctor's notes for veterinary medical records.

• Invoiced patient charts.

• Credit card processing, established billing arrangements and payment plans.

• Answered a multi-line phone system.

• Scheduled and confirmed appointments.

• Ordered supplies and conducted routine inventories of medications, supplies and equipment.

• Filled prescriptions and coordinated refills for clients.

• Performed routine laboratory and diagnostic tests. Interpreted test results and explained them to pet owners.

• Greeted customers in a pleasant manner and escorted them to the examination room.

• Assisted veterinarians during the examination of animals.

• Administered routine, post-operative and daily treatments to animals in collaboration with the veterinarian.

• Maintained an adjoining veterinary supply shop that sold medications, animal food and pet equipment.

• Educated animal owners regarding feeding, general care, medical conditions and treatment options.

Groomer 2006 - 2007

San Jose-Beauclerc Animal Hospital, Inc. – Jacksonville, Florida

• Bathed, trimmed and provided other grooming services for dogs and cats.

• Groomed dogs and cats to the client's specification by utilizing tools including blades, brushes, combs, de-matting tools,

grooming sheers, nail clippers.

Business Owner, Professional Show Dog Handler 2000 - 2009

TruFaith Professional Dog Handling – Jacksonville, FL

• Professionally presented registered show dogs at American Kennel Club (AKC) Confirmation shows around the United

States.

• Developed dietary and nutritional plans to help animals reach and maintain their optimal weight and performance

condition.

• Daily care and conditioning, as well as all aspects of grooming and coat maintenance.

• Handled show scheduling, entries, and travel reservations.

• Handled bookkeeping, billing, and client accounts for the business.

EDUCATION

GED: 2000

University of Texas at Austin - Austin, Texas

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