Customer Service Management

Kirby L. Theus

***** ******** ***** ****. *******, TX 77075

**********@*****.***

Mobile 713-***-****

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CAREER OBJECTIVE

Enthusiastic professional seeking to utilize my strong customer service

and communication skills to meet and exceed the needs of the community,

while enhancing business operations.

EDUCATION

Texas Southern University, Houston, Texas

Bachelor of Business Administration in Accounting, 2010

QUALIFICATIONS

. Self-motivated with effective leadership skills.

. Strong communication and analytical skills

. Strong work ethic with the ability to meet tight deadlines with

high-level accuracy.

. Excellent interpersonal and organization skills

. Ability to build and maintain key business relationships.

. Proficient in Microsoft Excel, Word, PowerPoint, SAP, Shelby,

QuickBooks, and 10-Key

WORK HISTORY

Kaplan University Houston, TX

11/2011-11/2013

Career Advisor-Human Resource Staffing and recruiting

. Conducted professional development classes resulting in increased

job placement

. Managed career development for 40+ students through individual

sessions, instructional workshops, and constant follow-up

procedures.

. Collaborated with different medical offices to gain an

understanding of the culture in order to assist in job placement

and schedule interviews.

. Worked as a liaison between the employer and graduate

. Performed internal audits ensuring the department is in compliance

with accrediting bodies

. Managed front desk, directing all calls to appropriate departments

in a timely manner

. Managed over 50+ students on externship

. Conducted mock interviews with students as well as critiquing

accordingly

Higher Dimension Church Houston, TX

6/2010-Present

Finance Director Assistant-Accounting

. Train and supervise 8 subordinate workers to effectively complete

weekly assignments

. Assist Finance Director with creating end of year reports for

multiple parishioners

. Perform daily accurate data entry in a timely manner while

maturely handling confidential and sensitive information

. Generate quarterly reports and process month-end giving averaging

over $500,000.

. Reconcile receipts and petty cash and audit check requests.

. Review purchase orders and confirm budget approval. Order

supplies.

. Assisted with capital campaign

. Partnered with leader in database clean up

ATI Career Training Center Houston, TX

9/2010 -5/2011

Benefits Advisor - Finance

. Created financial documents to improve clients understanding of the

loan process.

. Monitored and prepared Default Management Reports.

. Facilitated presentations to discuss the financial management options

of loan paybacks.

. Acted as a liaison between the Institution and the third party default

management agencies.

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