Manager Customer

Location:

Posted:

February 27, 2014

YANG PAN

San Gabriel, CA 91776 ********@*****.***

EDUCATION

Master of Business Administration (MBA) December 2013

Missouri State University, Springfield, MO, GPA: 3.0

Bachelor of Science in Business Administration, Finance May 2012

Missouri State University, Springfield, MO, GPA: 2.88

• Member: Chinese Student and Scholars Association ( CSSA)

WORKING EXPERIENCE

Online shop at Taobao, Independent Operation September 2013 - Present

• Design, maintain, and customized the website

• Use products’ price differences between US and China to deliver goods to China to gain profit

China Guangfa bank, Liaoning, China July 2013 - August 2013 & December 201 - January 2012

Intern, Customer Manager

• Analyzed customer requirements and fiscal goals

• Collaborated with team of 5 to provide customized investment plans for more than 20 individual

clients

• Managed team of 5 in building relationships with prospective customers

Dining Center, Springfield, MO Nov 2010 - Oct 2012

• Created pleasant atmosphere with friendly attitude and responsive attention for customers

• Managed time effectively, multi-tasking and serving 300 students during summer event during a

3-hour shift

• Anticipated customer needs and initiate in providing service or resolving problems

Eastern Mining Company, Liaoning, China May 2010 - August 2010

• Recorded, reported, and maintained files of meeting minutes, bylaws, rosters, and other records

• Effectively and efficiently preformed all tasks assigned by CEO and President of company

• Assisted in implementation and communication of the companies policies and procedures

VOLUNTEER

• Mercy Sunshine Run October 2013

Registration, course monitor, and refreshment area for Breast Cancer Foundation of Ozarks

• Public affairs Immersion Trip October 2013

Learn about Missouri State’s Public Affairs Mission, and provide meaningful service to the community

ADDITIONAL INFORMATION

• Languages: English (fluent), Mandarin (native)

• Microsoft Office: World, Excel, Access, and Power Point