Customer Service Manager

Sandra Nazaro ***-** ** Avenue, Whitestone, NY ***57

********@*******.*** • Cellular 516-***-****

Objective

To obtain a position in a result oriented organization where I can make use of my potential

towards making a mentionable contribution to the growth of the company.

Qualification Highlights

• Managed different areas of restaurant operations such as customer relations, vendor’s

relations, and inventory control.

• Specialized in training and motivating new staff regarding their work and responsibilities.

• Maintained accounting books regarding employee payroll and sales summaries of the

restaurant.

• A highly motivated professional with over four years of experience in consumer loan

processing.

• Able to understand and complete loan related tasks.

• Commended for dedicated work ethic and rewarded by steady promotions and training in all

aspects of work.

• Resourceful, energetic, competent, multi-tasked and results-oriented.

• Computer proficient.

Professional Experience

Moonlight Bar & Grill Inc., Maspeth, NY 2005-2012

General Manager/Bookkeeper

• Supervised daily operations of the restaurant.

• Conducted trainings and oriented new hires with company policies.

• Conceptualized marketing campaigns for promotional materials.

• Addressed complaints and requests of employees and guests.

• Provided guidance to on-the-job trainees on and off the floor.

• Efficient in Customer Service.

• Performed bookkeeping for all financial transactions.

• Reconciled and balanced all accounts.

• Managed inventory.

• Processed employee payroll.

Roslyn Savings Bank, Jericho, NY 1999-2003

Loan Processor

• Verified, compiled, and typed application information for loans.

• Processed Loans against Property, Education, and Home.

• Maintained Documents related to Loan Processes.

• Analyzed applicant's financial status, credit, and property evaluation to determine feasibility

of granting loan.

• Scheduled appointments with the applicants and interviewed them for clarification of the data

submitted on the application & looked for any discrepancies.

• Verified the accuracy and completeness of documentation provided by consumers in order to

expedite the loans origination process.

Roslyn Savings Bank, Roslyn, NY 1997-1999

Customer Service Representative

• Handled all forms of customer service needs.

• As head teller, balanced daily cash deposits and bank vault inventory.

• Researched and resolved customer issues on personal savings, checking, and lines of credit

accounts.

• Trained employees on cash drawer operations.

• Assisted in verifying funds maintained by tellers in their cash boxes.

• Performed various other duties as assigned.

Education

The City University of New York, Queens College, Flushing, NY 2006

B.A., Sociology

State University Of New York At Farmingdale, Farmingdale, NY 1997

A.S. Business Management

Skills

• Customer Service & Relationship Management

• Organization & Prioritizing

• Document Creation & Maintenance

• Office Administration

• Interpersonal Skills

• Detail Orientated

• Ability to multitask

• Problem Resolution

• Policy & Procedures Development

Contact this candidate