Manager High School

Nathaniel A. Mc Cormick

**** ***** ***** *****, **** A Lakewood, Colorado 80227 *********.*********@*****.*** 720-***-****

Team oriented member with experience leading and participating in various teams fulfilling different

roles and achieving a variety of targets over time.

Skills

• Worked with various operating systems for over ten years including experience with Windows (XP and

newer), Mac OSX, Linux, Android, iOS (all versions) and Blackberry

• Proficient in incident reporting and ticket creation through Remedy (7.1).

• Familiarity with a wide variety of manufacturers including HP, Dell, Acer, Asus, Toshiba, MSI,

Motorola, Apple, Nokia, Blackberry,

• Connecting various devices to enterprise networks through both ethernet and wireless solutions.

• Six-Sigma Yellow Belt Certified

• SONET and Switching protocols including MPLS, TCP/IP (Versions 4 and 6), DHCP, DNS, Signal

Flow and monitoring software

• Diagnosing and Troubleshooting network hardware including Access Points, Switches, Routers,

Modems and Controllers from various manufacturers including Cisco, Netgear, D-Link, Motorola and

Ruckus

• VPN, VoIP and video conferencing device support

Experience

CenturyLink Littleton, Colorado October 2013-February 2014

Operations Technician 2

• Performed various connectivity troubleshooting of Layer 1 in the OSI 7 Layer Model for long

haul T1 and DS1 internet and VoIP circuits, including both software and hardware loop-back

tests.

• Performed cooperative testing with various other peoples and entities including end users and

other telecommunication companies in an effort to isolate trouble and coordinate repairs.

• Interpreted and distributed test results in an effort to expedite repairs and reported issues

discovered on higher level circuits to the correct group for testing and repair.

SBC Internet Services Austin, Texas February 2012-August 2013

Tier 1 Technical Support

• Provided full troubleshooting for enterprise network solutions through all network layers (OSI 7

layer model). Supported all network hardware, including servers, routers, modems, switches and

access points. Supported all server side software, including DHCP, e-mail, traffic shaping, PMS,

proxies, firewalls, and multiple user accounts.

• Supported all client end hardware, including desktops, laptops, mobile devices, VoIP equipment,

video conferencing equipment, and video game consoles. Supported all client end software

including browsers, e-mail clients, VPN clients, Windows operating systems XP and newer,

Mac OSX, Linux, all versions of iOS, Windows Mobile, Android, and blackberry.

Fry's Electronics Austin, Texas March 2011-February 2012

Computer Sales Associate

• Provided customer-based evaluations of computer components and equipment. Generated

solutions for customers based on multiple variables, including business needs, specific

hardware, personal requirements, pricing, availability and unique functions. Maintained a

current list of available merchandise and recommended alternatives based on various

requirements.

DAW Technologies Austin, Texas September 2010-December 2010

Clean-room Carpenter (Apprentice)

• Worked and maintained tools and equipment according to OSHA and level 1 clean-room

standards. Responsible for prefabrication of parts and materials to assist in the expediting of

work flow. Received, prepared, and distributed tools, equipment, labor and materials according

to the needs of the business. Aided in the clear communication between all employees, and

foremen/supervisors.

Jack in the Box, Inc. Cedar Park, Texas February 2009-April 2010

Shift Manager

• Responsible for the handling of cash at the business. Maintained acceptable workplace

performance amongst the restaurant staff by adhering to company and government regulations.

Supervised the division of labor to provide service that exceeded customer expectations in a

timely and efficient manner. Ensured adherence to schedules as published by the Store Manager.

Received and inspected deliveries for the business. Maintained open and clear communications

with employees and management across multiple shift assignments.

Samsung Austin Semiconductor Austin, Texas September 2008-February 2009

Manufacturer

• Responsible for handling high-value materials and equipment. Required to maintain level 1

clean-room standards. Responsible for precise and efficient work manner to exceed satisfactory

production results of time-sensitive goods. Developed awareness for flow of work between

separate groups to expedite production. Maintained work volume through fluctuating staffing.

Education

Cedar Park High School Cedar Park, Texas June 2008

Studied AC/DC and Semiconductor circuit construction and design

Honors:

• Texas Scholar

Contact this candidate