Customer Service Data Entry

SKILLS

. Word Perfect *.* Intermediate

. Lotus Notes 1-2-3 Expert

. Microsoft Word Intermediate

. Microsoft Windows Expert

. Spreadsheets Expert

. Lucent Phone Expert

. Median System Expert

. Rolmphone 400 Expert

. PBX Expert

. Data Entry Expert

. Written and Verbal

Communication Expert

. Phone Support Expert

. Customer service Expert

. Mentor Expert

. Data Entry Expert

. Well organized

. Detail oriented

. Self Starter

. Type 60 WPM

. 10-Key by touch

EXPERIENCE

Career Connections Corporation/IBM Corporation August 2003 - Present

Account Management Specialist Atlanta, Georgia

Represent IBM National Account Management Center as a single point of the

contact for IBM technicians. Monitor and update service calls placed

through IBM's automated in-house trouble-ticket system. Follow-up with

technicians concerning service calls. Communicate with technicians

concerning their scheduled ETA. Track parts that were ordered for service

calls to ensure that parts are onsite before technicians arrive. Submit

tickets for Storage Systems Units, such as software license keys, missing

parts, or wrong parts. Provide assistance to customers who call concerning

Hotline tickets.

Tascor/IBM Corporation May 1998 - August 2003

Call Center Operator/Extended Sales Software Rep. Atlanta, Georgia

Duties included handling 200 inbound and outbound calls daily. Provided

customers with product information on PC software such as WebSphere,

ViaVoice, and Lotus Notes. Processed software passwords for AS/400 &

RS/6000 mainframe systems. Assisted customers with hardware maintenance

contracts pertaining to PC equipment and mainframe products; and tracked

software orders received by the customer. Submitted storage system service

tickets for missing, short-ship parts, software license keys, and damaged

and defective equipment.

State of Georgia Department of Adjudication May 1996 - May 1998

Program Assistant Stone Mountain, Georgia

Processed records for Social Security claims. Ensured filing claimants

fulfilled their doctor's appointment schedule obligations. Retrieved

medical records from hospitals and schools so that caseworkers could make

appropriate decisions with regard to claims. Photocopying of records for

caseworkers' claimants files.

City National Bank January 1986 - May 1991

Customer Processor Beverly Hills, California

Processed customer insufficient-fund complaints; and answered questions

pertaining to check cashing. Filed, photocopied, and processed Traveler's

Check logs.

EDUCATION

NCCAP New Careers Training Institute Certificate: Word Processing

Los Angeles, California

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