Sales Customer Service
Resume:
Helen Rosado
**** ******* *****, **** # ***
Hoffman Estates, IL 60169
630-***-**** (Cell)
Dear Human Resources Representative:
I am seeking a career change to advance my personal development and I am
looking for a company that can provide such an opportunity.
I know that companies seek personnel who are loyal, reliable, and
enthusiastic to become a valued member of their staff. I have the
training, skill, and ability it takes to be of value, and can play a
positive role within your company.
My years in Sales, Hospitality, and Administrative industries have taught
me the importance of resources, organization, intuition and motivation in
order to make ideas into goals, and opportunities into reality.
The enclosed, is a resume of my skills and experiences. I welcome the
chance to meet with you to discuss how I may become a vital part of your
company. It would be a privilege to be part of the tradition of making a
difference in a company that is proud of its diversity. Should you need
more information or have questions, you may contact me at your earliest
convenience.
I would appreciate that you keep this, and all correspondence, private and
confidential. Please do not contact my present employer without my
permission. Additional references will be provided upon request.
Thank you for your consideration, and look forward to be talking to you
soon.
Respectfully,
Helen Rosado
************@*****.***
Helen Rosado
1375 Rebecca Drive # 106
Hoffman Estates, IL 60169
************@*****.***
Career Summary:
Highly experienced in customer service, sales, account management and
multitasking.
I have over 25 years of experience with the earned ability to adapt to
fast pace changes in dynamic environments.
2012-Present Flexan Corporation
Customer Service Account Manager
. Liaison between various departments and our domestic and international
clients via e-mail.
. Inbound and outbound calls.
. Coordinate order processes, due dates order deadlines and follow ups.
. Specific formulas confirmation and technical verifications for the
company and my clients.
. Weekly meetings with department heads to secure proper specifications,
drawings, formulas and production deadlines.
. Monthly report to show order trends and returns for any particular
customers. Develop RMA's request.
. Work with the VP of sales to confirm pricing, quotes and ISO
verification, as well as any reports needed for our outside sales
force.
. New client set ups and order status, via phone or e-mail.
. Confirmation cost shipments domestic and international.
. Microsoft outlook, CRM and RFQ experience.
2010-2012 Tiger Direct.Com
Business to Business Sale Representative
. Building and managing and increasing my account base.
. Managed large and small corporate accounts via e-mail and phone calls.
. Liaison between my vendors, warehouse and shipping department for my
company and clients.
. Inbound and outbound communication calls.
. Generating quotes for products sales and quotes for shipments
international and domestic.
. Follow up on shipment status.
. Order processing, weekly status meetings and vendor order processing.
. Return coordination's.
. Providing technical guidance between my customers and manufactures and
any conference call needed to close any deals pending.
. Processed purchase orders and following up on any lead .
. Microsoft Outlook, CRM, RFQ experience.
2008 - 2010 Visual Solutions Distributing Inc.
Regional Sales Manager
. Territory responsible for the Midwest to generate sales and leads.
. Managed many accounts ranging from small integrators to large resale
establishments.
. Provide technical and project support.
. Managing the entire project lifecycle and providing one stop support.
. Focusing on the video side and projector sales of the AV market.
. Cold calling, generating sales and return reports monthly.
. Customer visits and e-mail communication. .
1998 - 2008 Preferred Palate Inc.
Sales Manager
. Developing new business through cold calling and various marketing
processes.
. Oversee many aspects of the business including soliciting new clients,
booking events, planning menus, account receivables, interviewing new
employees, organizing banquets and managing the company's service
staff.
. Sending out e-mails for quotes and order confirmations.
. Expanded the business while maintaining a 90% closing rate.
1996 -1998 Commercial Financial Services
Account Sales
. Skip-tracing charged off credit cards.
. Negotiating closed credit card deals.
. Extensive phone work and investigations.
. On a company committee to development and streamline daily operations
to improve productivity.
. Training of new employees on the floor.
1993-1996 First Data Corp.
Account Control Officer
. Liaison between First Data Corp and franchises of Mobil Gas Company
facilities across the USA.
. Inbound and outbound calls.
. E-mail communication to clients.
. Investigate fraudulent issues.
. Approved or rejected credit card increase requests.
1988-1993 Citibank of Illinois
Executive Business Banking Officer
. Increasing Citibank's client base.
. Developing a variety of promotional programs aimed to increase
exposure.
. Active with the company pilot programs.
. Chosen as one of the banking officers to participate in a Citibank
business and professional banking program which was implemented
statewide.
Education /Training: William Rainer Harper College
Community Service:
Volunteer with local park districts and townships events, as well as the
Streamwood Veteran's Memorial in Illinois.
Reference available upon request
Contact this candidate