Customer Service Insurance
Resume:
Portia T. Miller
***** ********* ***, *********, ** 29556
******.*******@*****.***
Summary of Qualifications
• •
Knowledgeable in Microsoft Word, Ability to Communicate effectively
Excel, Auto Pilot software, Cisco • Ability to exercise judgment discretion
• Supervised more than 15 employees • Time Management Abilities
• Created, develop and implemented team • Certified AT& T Disconnect Engineer
building exercises to motivated • Attention to detail, good problem
production among teammates solving skills, good organizational skills
Employment History
Monster Worldwide Florence, SC 2013-Present
Customer Service Representative
• Assisted job seekers with help applying for jobs
• Assisted with posting and uploading resumes
• Assisted employers with resume searches
• Assisted employers with posting jobs and formatting them
Safe Auto Hemingway, SC 2012 - 2013
Customer Service Representative
• Assisted customers in regards to policy information and insurance payments
• Added and removed vehicles from customer’s policies per request
• Verified customers’ policy information for lien holders, dealerships, law enforcement and
officers of the court
• Responsible for sending proof of insurance, certificate of insurance and letter of
experience through, facsimile email and the United States Postal Service
Assurant Florence, SC 2011 - 2012
Hazard Insurance Processor
• Processed insurance documents for home owners on their escrow or non-escrow
mortgages
• Conducted phone calls to insurance agents and insurance companies for verification of
home owners insurance, deductible and wind coverage and to determine if the home had
dwelling replacement costs
• Responsible for reviewing and updating and sending weekly and monthly flood zone
spreadsheet for mandatory flood zones to account manager, in a timely manner
Sykes Enterprises Kingstree, SC 2008 - 2011
Team Manager
• Collaborated with site and account managers on service delivery in regards to teammates
performance
• Provided accurate statistical marketing reports to management based on the current
promotions
• Routinely performed technical and team lead call monitors to ensured that all team
monitors were completed in compliance with the company’s policies
• Disconnected internet services for commercial properties that either went bankrupt or
upgraded from a T1 to a T3 connection
Education:
Kingstree Senior High Diploma
Previous Employment:
Baxter :
Assembly line, Stick Sponges
House Of Raeford:
Line worker, Box maker, Packed boxes, ran the overwrap line, cut wieners, and QA
i nspector
Tupperware:
Express L ine, packed boxes
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