Customer Service Technical Support

TERI SCHNEIDER

**** *** ****** **. *********, TX 75007 214-***-**** *******@*****.***

Customer Service \ Freelance Writer

Dynamic, multitasking individual with proven communication skills and 10+ years of experience in customer service,

information technology, research, management, and freelance writing. Broad industry experience with special

expertise in technology, management, and training. Consistently proven ability to hit the ground running, inspiring

others and producing exceptional results within a short period of time.

Excellent writing skills Technical Troubleshooting Customer Service Oriented

Client Relations Detail Oriented Research

PROFESSIONAL EXPERIENCE

Relationship Science Carrollton, TX May 2013 – November 2013

Research Analyst \ Contract Basis

People relationship database. Updated huge people-based database, which is a new concept requiring very deep

research via the Internet.

Private Clients SEO Websites, Carrollton, TX 2011 - Present

Freelance Writer \ SEO Expert

Works with private clients to optimize their websites through Meta-tags and keyword rich articles along with social

media options. Flexibility to work with various clients and projects at the same time and deadline driven.

Works directly with clients to assess needs of writing projects including blog writing, blurb writing, and article

submission

Successfully used social media marketing as a means to boost website traffic and gain a higher ranking for client

websites. Tripled number of clients in less than six months

Interface with website owners on a regular basis to reassess their goals and ensure their website is ranking higher

Seller Sourcebook, San Francisco, CA 2006 - 2008

Technical Customer Support \ Telecommute

Provided technical support as well as creating templates for eBay power-sellers. Paid members logged into system,

used templates, created their auctions and launched it to eBay within the Seller Sourcebook application.

Fixed and edited templates using a variety of HTML code

Spoke to members via phone and email to resolve technical problems within the system, account information, and

anti-virus programs

Provided top notch technical support by troubleshooting issues with customers

Sterling Testing Systems - Telecommute, New York, NY 2005- 2006

Pre-Employment Verifications Specialist \ Telecommute

Conducted pre-employment verifications for client companies. Companies hired Sterling Testing Systems to verify the

information the applicant provided was accurate. Closing a specific number of cases was required for all verification

specialists. Logging into their system to make note, update information, and find additional information was required.

Made special release requests via sophisticated software applications for companies and schools that required

release forms

Exceeded quota for closed cases by 50% in the first six months of employment

Researched records for companies that had gone out of business since the applicant's employment

Teri Schneider – Page Two

Carson Restaurants Worldwide, Dallas, TX 1998 - 2006

Technical Support \ Analyst for TGI Friday's Restaurants

Provided troubleshooting services to internal users with computer or network issues. Offered technical support to the

TGI Friday's Restaurants all over the country via telephone and email.

Provided technical support to both internal office users and external users at one of many of the Friday's

Restaurants

Supported 75 servers in the company's data center by providing software updates, cleaning up hard drives, and

clearing old files to make more space

Developed and implemented software to automatically run various jobs at specific times during the day and night

Resolved in troubleshooting credit card issues when the payments were not going through or being received to the

Gateway

Involved in mainframe CICS Legacy backups and procedures

Planned, implemented, and tested company's payroll check design and direct deposit stubs

TRAINING & EDUCATION

Master of Business Administration - Baker College of Graduate Studies, Flint, MI

Bachelor of Science – Business, Lubbock, TX

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