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Customer Service Technician

Location:
Warsaw, IN
Posted:
February 27, 2014

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Resume:

J ennie Michael Awal

**** ******* ******* ******

Discovery Bay, California 94505

925-***-****(cell)

accvgk@r.postjobfree.com

OBJECTIVE

A position as a engineering technician for a major corporation

SKILLS PROFILE

Training in Auto Cad software

Training in Solid Works software

Experience in Calibration of gages

Experience in layout of gages

Experience in first articles layout

Experience in Metallurgy and using a spectrometer

EMPLOYMENT HISTORY

Quality Technician 2009 current

Biomet Orthopedics Warsaw, Indiana

• Measure and record findings in system for first article layouts.

• Successfully complete all jobs by time requested.

• Coordinate delivery first articles on incoming shelf and delegate to technician to complete.

• Run calibration list and calibrate gages that are due

• Calibration of Zeiss CMM .

Customer Service Representative 2008 2009

Convergys, Clarksville, Tennessee

• Troubleshoot and correct hardware problems.

• Identify and correct problems in billing.

• Direct calls to proper department for resolution..

Metallurgical Technician 2007 2008

C ontech, US, Clarksville, Tennessee

• Utilize MU 2000 Radiography unit (XRAY) to ensure quality of product.

Operate Brown And Sharp CMM

Make samples for metallurgy but cutting metal castings then mounting them and polishing to a high gloss then

using microscope to determine if the sample has high porosity or is the right metal composition

Use of spectrometer to determine the chemistry of the metal from samples poured from coupla.

Decision making to instruct furnace operators to add ingots of metals to balance furnace to correct chemistry

called out in process specs.

Quality Technician 2004 2007

Quality Industries, LaVergne, Tennesee

Auditing in process product for Peterbilt and Paccar.

Training new hires in quality inspection and Print reading

Quality Technician 1996 2004

Medtronic, Warsaw, Indiana

Laser operator, laser mark medical implants

Quality auditor, check implants to prints using SPC on shop floor

Education 1992

Rochester Indiana

IVY TECH Community College 2013

• Manufacturing Engineering and CAD Design

• ASQ Certified Quality Technician Certification 2004

• ASQ CQIA Certification 2011



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