Project Management

Ana Tornero Fernández

España

***.************@*****.***

Movil: +34-648-***-***

Born April 10, 1960

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PROJECT EXPERIENCE

From Mar 1992 to April 2013

Hewlett-Packard SERVICIOS ESPAÑA S.L as Customer Proj/Prgm Management

During my professional career I have worked as consulting project s Manager for multiple clients at many

companies, being responsible for executing project management activities and team coordination.

About the client s relationship, I have been analyzing customer needs in order to provide them business

oriented solution with a clear strategic vision to create value to the company.

I have handled so many teams and managing budgets over one million €/year.

About the projects, I ve been involved with several projects related with: PMO, ERP s, Incentive

compensation, Telecom projects, banking projects, human resources projects, business oriented

information, audit process, software process and methodologies and best practices.

Specialties:

Project Manager, PMP

Quality in Projects Software Management.

Association for the Quality Management of Projects, Started and Planning

Transformation and technologic change projects

Best practices (E3T, HP EDGE Platforms, PMP, PPMC@ES, ES LDSM, CMMI, ITIL).

PMBOK - PMI Methodology

TELECOM/ IT/ Banking

Team coordination

Negotiation and good relationship

From May 2012 to April 2013

Hewlett-Packard SERVICIOS ESPAÑA S.L.

I was responsible for developing proposals for products / services and preparing offers related to IT and

Application Management Services solutions for the customers.

Mentor of 4 participants selected in the HP University. Some of my time is also dedicated to participate

with HR in selection and career plans of HP University.

Responsible for the lead in the PMP Certification. Organization and management of PMP certification

within the HP FY13 wave of 40 Project Managers – Formed a part of this group.

Review and updating of standards, tools and EDGE processes required by all programs and projects.

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From September 2002 to May 2012

Telefónica de España

During 10 years I was responsible for projects at Telefonica and also interacts with all internal areas and

stakeholders to achieve the objectives of the project. The principal activities are team coordination,

planning, risk management, finance control, results achievement, requirements definition, ensuring project

implementation, management of deliveries and other activities related with project management.

I was a Project Management in the in Telecommunications sector, Projects for Operators of Cable mainly.

Within the Project NEON (framed strategic initiative in the field of business Wholesale / Regulation). I

developed the work of the Project Head of Wholesale AMLT Service, Analytical for Operators, damage

claims for AMLT service also Project Access Wholesale Service Registries and Pipes (MARCO).

The developed activities have allowed me acquired the Client's Functional Knowledge and their

necessities, to elaborate Agreements of Service Level, and to negotiate aspects of the offer, to establish

objectives, reach of the projects, strategy and planning, to elaborate presentations and reports, project plan,

risk analysis. A Technical Knowledge due to the necessity of the creation of Environments (Platforms),

estimate hardware and software resources and the necessities of the project in different environments of

Work (Develop, Certification, Production). Relate personal with the user to negotiate start the project,

acceptances projects, incidences resolution, (Technical and Budgetary), to achieve the user's trust,

maintaining a positive environment until in crisis moments.

Responsibilities:

Demand Management and Requirements. Leadership in innovative and high risk of viability. Monitoring

and control of the services and systems that support them. Organization and management high

performance teams. Coordinating deployment of projects: Implementing and Monitoring and post-

installation testing in production. Integration with key business systems Provision and Monitoring

/Diagnostics.

• Collaboration and Coordination with Demand Management

• Meetings with clients to collect requirements

• Collaboration in generating documents customer requirements

• Planning and management of meetings with TdE Systems

• Petition, planning and administration of offers of the suppliers

• Elaboration of ANS (Agreement of Level of Service)

• Request management (business demand, domestic demand, etc.), Project Quality Assurance

Registration and tracking information requests through comprehensive internal procedure TdE HUNO

tool.

Design & Analysis

• Participation in the consultancy meetings: architecture, integration, security

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• Impacted Tracking Systems, developments and changes Management Environments.

• Participation in the DAN (Specification, Analysis, Architecture, Model of Data) development with the

supplier

• Participation in the DCPI (Design and Development) with the supplier

Testing & Production

• Certification Test

• Pursuit Certification Tests

• Installations Coordination

• Monitoring and coordination tests.

• Maintenance and Applications Development TdE risk analysis.

From July 2002 to September 2002

Telefónica Perú

Responsible for the plan, evaluation and migration of ATIS Application Migration ATIS collection for

Telefónica Perú to a newer Data Base.

From Feb 2001 to Jul 2002

Spanish Telecom Company Retecal y Telecable

Coordinated business meetings following up projects with each Directive Area. Prepared and submitted

reports and project dashboards to the managers in the regular meetings with the situation of their projects

and requests for management monitoring and intervention, in some cases. I was responsible for analysis of

market solutions and preparation of RFP (Request for Proposal).

From Sep 2000 to Jan 2001

Banco de Santander (2000-2001)

Application Banking Risk Management.

Data Model and Functional Analysis for Application Banking Risk Management.

From May 1999 to Sep 2000

Telefónica Móviles (1999-2000)

Matrix Consulting Application Exploitability Criteria. Managing & creating the Production Manual for

Operational Applications by designing of the process tailored for the organization.

From Mar 23/03/1992 to May 1999

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Project Management and Technical Consultant at EDS Electronic Data Systems (From March 1992

to 1999)

Participated in marketing, presales, business presentation of Programart's product, Strobe, investigated the

performance issues of mainframes by counting how often certain software modules were run, for analysis,

monitoring and optimization applications MVS.

Preparation and execution of seminars, workshops (Technical Sessions), Training, Consulting and

Technical Assistance Performance Analysis, Quality Control and Optimization Applications Resources in

MVS environments.

As consultant, improving the performance of critical applications, reducing CPU consumption, batch

runtimes and online transaction response times using Strobe for managing application performance in

complex environments. It measures the activity of both online and batch-processing applications in single

and multiple system environments, including Parallel Sysplex.

From 01/10/1990 to 22/03/1992

IECISA Informática El Corte Inglés

Elaboration of proposals and monitoring of implementation among other clients Hispano Bank, Peugeot,

Expo 92, OSIT Offices Integrated Telecommunications Services.

Responsibilities: Customer relations, collection and analysis of requirements.

Monitoring and control function in implementing solutions.

From 16/03/1987 to 30/09/1990

Sema Group - Barclays Bank

Payment Systems. Adaptation and implementation of a new Management System Credit Card

(CARDPAC) for Barclays.

Sema Group - Bilbao Bank

Banco Bilbao International Department. Support including development overseas branches with

IBM System/38 technology and a software package called Midas (standard package for banks off

shore operations) of the English company BIS (BIS Banking System).

AREAS OF CONPETENCE

Cobol, OS 390, DB2, CICS, JCL

System/38, RPG III

STROBE Application Performance Management

Remedy ITSM Incident Management

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PVCS VM Incident and Delivery Management

Diario Testing Tool

MARTE Methodology

EDGE Platform Complement

HUNO Demand Management

PPMC@ES LDSM stands for Labor Demand and Supply Management.

LDAP, Lightweight Directory Access Protocol

AURIGA, Security system to Control Connections, physical and logical access

e-Domus

RACF

EDUCATION

Specialist in Management Information Systems, Madrid, Spain.

Quality in Projects Software Management.

Association for the Quality Management of Projects, Started and Planning

E3T Overview Part 1

E3T Overview Part 2

HP EDGE Platform - Overview

Managing Projects within Organizations

Project Management Process Groups

Project Management Overview

Integrated Initiation and Planning

Integrated Project Execution, Monitoring, and Control

Integrated Project Change Control and Close

Project Requirements and Defining Scope

Create Work Breakdown Structure

Defining and Sequencing Project Activities

Monitoring and Controlling Project Scope

Using E3T Tool for Engagement Estimation

Estimating Activity Resources and Durations

Developing and Controlling the Project Schedule

Estimating and Budgeting Project Costs

Controlling Cost

PPMC@ES Overview and Awareness

PPMC@ES for Project Managers - Part 1

Introduction to IT Project Managment

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Optimizing Our Workforce - The LDSM Program

ES LDSM 1.0

E3T and CTD (COMPASS Transaction Download) Tool Demonstration

LANGUAGE

English High

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