Customer Service Software
Resume:
Mohammed Zia Ur Rahman
*** **** ******, *** ***, Hoffman Estates, IL.
**************@*****.***
Objective
In search to obtain a position that will enable me to utilize my strong
organizational skills and educational background .
Technical skills:
Windows 98/2000/ME/XP, Windows 2000/2003 Server, Windows NT
Workstation/Server.
PC and printer management, LAN/WAN/MAN management, Windows 2000/2003 server
Active Directory Ghost, Imaging Hard drives using Norton Ghost, Microsoft
Office Suite 97-2000, XP, file recovery software,Lotus notes, Internet
Explorer/Netscape and creating PDF files using Adobe professional Edition.
SAP (H R ) - have studied 4.7 version of S.A.P. with modules like Personal
Administration Recruitment, Benefits, Payroll, Time Management,Organizational Management,Personnel development .
SOFTWARE Q.A. TESTING - have very good understanding of Q.A with
modules like S.D.L.C. (software development life cycle ), different
methodologies like V- Model, Waterfall Methodology, Agile Methodology,
Manual Testing ( white and black box), Automation Testing
(Performance Testing, Load Volume Testing, Stress Testing ), Phases Of
Testing - unit, GUI, Functional etc, deep understanding of Test Cases
and Test Plans .
Education :
. Executive M.B.A (H R) - 2008
. Bachelors of Life sciences (computers) - 2004
Experience:
2012-Present
Equus Computer Systems, Roselle,IL
Production Technician / Assembler
. Assembling computers, installing and configuring Software and
operating system
. Hand installing software and performing data back up, copying images
.
. Virus removal and system optimization
. Hardware/software troubleshooting, installation, and configuration.
. Documenting the paper work in S.A.P.
. Performing final QC. on computers .
2011 - 2012 (Temporary)
Siemens, Hoffman Estates, IL
Manufacturing Technician level -3
. Assembling computers, installing and configuring Software and
operating system
. Testing all the repaired Computers.
. Diagnosis and application testing.
. Building up new and old E.c.c.
. Assembling Symbia E-cams.
. Assembling and testing detectors, sandblasting, measuring gels etc
. Receiving and updating all kinds of boards, computer parts and
documenting it in S.A.P .
. Creating labels, Shipping and packing.
. Troubleshoot various hardware and software issues .
2009-2011
Office max, Schaumburg, IL
Sales associate
. Working as a PC technician and as a customer assistant for customers
buying desktop, notebook, and related products for their home or
office networking needs.
. Install and Configure computer software and operating systems.
. Explain customers how to use new technology products and their
benefits.
. Troubleshoot various software and network connection problems on site
and over the phone.
. Record inventory of removed and installed computer hardware,promoting
advertisements in store.
2008-2009
Sunshine Shell Enterprise and Services Addison.
Help-desk/Desktop Support
. Working as a Lead Technician, providing desk side support for Retail
POS system using
Quick Books professional and premier.
. Setting up VPN for multi store POS System.
. Updating order tickets and completing with in time.
. Managing warehouse Inventory using symbol Retail POS.
. Assist in new user setup and moves by configuring the system for
different networks, also adding and removing the users from the active
directory.
. Providing support for Windows 98, 2000, NT and XP, as well as Windows
Office products.
. Provide Help desk Support for agents for Retail Cash Registers
2005-2007.
Gen pact, Hyderabad, India.
Customer Service Representative
. Evaluate client needs and conform policies and procedures to best suit
client needs
. Provide Phone support to Clients on payments .
. Offer customers with payment options who are behind by 6 months or so
.
. Handle all collections calls .
. Offer credit cards and provide the customer with the best knowledge of
it .
2004-2005 (part time)
Orbit Computers Hyderabad, India.
Administrator Assistant
. Manage employee recruiting, evaluation and training programs and
procedures
. Established new accounts, posted accounts receivable and prepared and
sent monthly statements.
. Reviewed past-due accounts with clients and established payment plans
Reference: Available upon request.
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