Denelle Clauff

**** ***** ******

Omaha, Ne. ****4

402-***-****

accvab@r.postjobfree.com

OBJECTIVE/CAREER GOALS:

I push myself to adopt new skills and knowledge while creating the most

efficient and productive environment for my clients and peers.

Experience:

Excellent account management

In-depth power point presentations

Effective time management

Employee/client training & coaching

Data & efficiency daily reporting

Exceptional MS Office knowledge

Phone & E-mail customer service

Department & team project management

Compiling training manuals

Accounts and programming setups for clients

Performance and data analysis

Hiring and recruitment

Excellent writing skills

Education:

2000-2001 Metropolitan Community College Omaha,NE

A.A.S. Fashion Merchandising, Minor in Interior Design

Graduated:2004

PROFESSIONAL EXPERIENCE:

Work At home telephone recruiter

Sitel Omaha, NE 06/2013-

Present

Pre- screens candidates for work at home customer service positions

Interviews candidates thoroughly and make the decision to pass them through

Have candidates complete a technical assessment over the phone to test

their skills

Assist in other duties as assigned

Resident Accounts/Customer Service

Richdale Group Omaha, NE 4/2011-

7/2013

Assist residents to resolve their issues via phone, email, and written

correspondence

Try and resolve resident complaints and maintenance issues in a timely

manner

Review open issues report to brainstorm other ideas to effectively help the

resident

Call residents on notice to save them from moving out

Follow up with property managers to close out current issues

Make courtesy calls to residents to make sure their satisfied

Phone current residents and try and retain them.

Assist residents with renewals.

Quote lease terminology/phrasing with residents.

Customer Service/Office

Papillion Sanitation Omaha, NE 11/2009-

4/2011

Assist customers via phone and email in a timely & professional manner

Set up of new accounts and canceling accounts

Write up contracts for temporary containers

Update website inquiries & make sure all inquiries are taken care of in a

timely manner

Assemble training manuals for new hires

Client Services Account Manager

West Direct, LLC Omaha,NE

12/2008-4/2009

Responsible for account/program set up from start to finish

Responsible for meeting client needs for each program

Manage the analysis, performance, and data for all clients

Organized daily reports & maintained day to day duties for each client's

programs

Managed the set up process with strict time restraints

Account Review Services Agent

PayPal, Inc. Omaha, NE

12/2006-11/2008

Responsible for assisting customers via phone and email

Manage each call time efficiently while assisting the customer effectively

Respond to emails in a prompt manner & assist customers through email

response

Assist customers with protection service, limited accounts, and chargeback

inquires

Create service request work orders to specific departments in order to meet

customer requests

Account Manager - Sears Holding Corporation

TPG TeleManagement Inc. Omaha, NE

03/2004-02/2007

Manage the analysis, performance, and data for all clients

Create power point presentations to increase overall sales

Create weekly strategy layouts using statistical data & review them with

team managers to improve overall sales

Develop and review daily & weekly reports

Training of all new hires for all departments

Quality Assurance, Training, & Recruitment Manager

Click Dot Care Omaha, NE

12/2001-03/2004

Developed recruiting techniques and placed job postings

Reviewed all applications and interviewed all prospective new hires

Met with operations and management to develop hiring needs

Coordinated job fair displays and worked the job fairs

Contacted qualified applicants and set up interviews

Coordinated with team managers to have them meet & exceed the quality

scores required

Organized all training classes as well as conducted them when needed

Conducted all new hires

Developed relationships with schools and colleges for applicant

opportunities

Contact this candidate