Customer Service Security

Ethan R. Rodriguez

(h) 718-***-**** (c) 347-***-**** *****.*************@*****.***

Overview: I would like to pursue a career in the office and information

clerical positions. I am driven and a dedicated individual looking to

secure a position where my work experience and educational background can

be further utilized.

PROFESSIONAL EXPERIENCE:

Securitas Security Services USA, Inc., Brooklyn, NY

July 22, 2011-Present

Licensed New York State Security Officer and Building Evacuation Supervisor

(BES)

. Control entrance into the building by examining Identification Cards

for approximately 500 employees and visitors

. Maintained security throughout the facility via securing the front

desk and conducting patrols around the building

. Organized and alphabetized files via using paper file and folder

system in the office, and making photocopies

. Assist the Fire Safety Director at all times

. Man the Fire Control Station as required

. Inspect fire extinguishers from the 7th floor to the basement on a

monthly basis

. Customer Service by providing pleasant interaction with employees and

visitors, and provide information as requested by the employees and/or

visitors regarding the facility and general information pertaining to

the surrounding area

Summer Youth Employment Program (SYEP), Astoria, NY

June 06, 2009-August 21, 2010

Assistant Group Leader

. Interacted with children from ages 7 to 13 as a team leader

. Assisted and led in weekly activities for the children

. Escorted children and staff on trips via walking, school bus, and

subway

Bay Terrace Country Club (BTCC), Bayside, NY

July 03, 2007-August 15, 2007

Parking Lot Attendant and Groundskeeper

. Secured the parking lot and directed members to their parking spots

. Escorted members to the sitting area

. Provided members with tables, chairs, and umbrellas as requested

MOUSE Squad at William Cullen Bryant High School, Long Island City, NY

September 04, 2004-June 14, 2007

Information Manager

. Data Entry by using Microsoft Excel

. Prepared time sheets

. Installed hardware, software and trained on PC repairs

. Presented on what our job responsibilities were in the club, what we

can do for the school, and on how to use a SmartBoard to a group of

400 to 500 school staff employees via Microsoft PowerPoint; it was

favorable received

EDUCATION:

John Jay College of Criminal Justice (CUNY), New York, NY

August 28, 2007-May 31, 2012

. Bachelor of Science degree in Security Management

. Cumulative GPA: 3.631

. Undergraduate Dean's List for 8 semesters (Fall 2008-Spring 2012), and

Graduated with an academic honors award with a Magna Cum Laude

RELEVANT COURSEWORK:

. SEC 211 - Security Management

. FIS 101 - Introduction to Fire Science

. MAT 270 - Security of Computers and Their Data

. MAT 271 - Introduction to Computers & Programs

. MAT 272 - Object Oriented Programs

. ECO 101 - Principles of Economics

. ACC 250 - Introduction to Accounting

VOLUNTEER ACTIVITIES:

. Peter F. Vallone Jr.'s campaign for Queens Borough President

August 05, 2013-September 10, 2013

. New York City Summer of Service at SYEP

August 07, 2009

SKILLS, QUALIFICATIONS & CERTIFICATIONS:

. Proficient in Microsoft Word, Excel, PowerPoint, and hardware/software

installation

. Beginner at using C++, and website management

. Possess high moral character and exercise good judgment in

implementing instructions and procedures

. Excellent written and verbal communication

. Licensed and Certified New York State Security Officer

. Licensed and Certified Heartsaver First Aid CPR AED from the American

Heart Association

. Licensed and Certified Citywide Fire Guard For Impairment from the NYC

Fire Department

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