NeKevousFord
Mesquite, Texas 75149
Phone 214-***-****
*******@*****.***
OBJECTIVE
To actively interact with a company that will enable me to contribute my skills, knowledge and
enhance my abilities and professional career growth.
EXPERIENCE
July 2011 September 2012 First Data Dallas, TX
Data Entry/Lookup
Process checks from various companies into system using different functions.
Compare data with source documents, or re enter in verification format to detect errors.
Ensure payment amount matches stub as well as account holder information.
September 2008 August 2009 Volt Service(Apple Computers) Addison, TX
Itunes Customer Support
Assisted customers with inquiries regarding Itunes accounts.
Resolved customer requests, questions and complaints frequently requiring analysis of situations
to determine best use of resources.
Provide client support and technical issue resolution via E Mail, phone and other electronic
medium.
September 2007 July 2008 SourceCorp Irving, TX
Data Entry Operator
Applied client requirements for accurate processing of client materials.
Identified various document types quickly and efficiently.
Accomplished client deadlines in a team environment.
EDUCATION
1994 1998 Townview Magnet Center Dallas, TX
Science/Engineering Magnet
2007 Direct Energy Dallas, TX
Collections Certification
COMPUTER SKILLS
Microsoft PowerPoint, Microsoft Excel, Microsoft Word, 45 WPM