Customer Service Manager
Resume:
Lorena A Kwidd
Gages Lake, IL 60030
WORK EXPERIENCE
Account Manager
Omeda Communications Northbrook, Illinois
• Maintain subscription information on circulation file for 17 publications
• Work with customer to coordinate marketing goals for each publication
• Liaison between the Publisher and technical staff to facilitate client web page
projects
• Process telemarketing efforts to maintain or achieve publication goals
• Maintain database integrity for auditing and marketing purposes
Account Manager
3/2001–7/2007
Continental Logistics Northlake, Illinois
• Main point of contact for Customer
• Maintain / update account information on approximately 200 Advertising
programs
• Consult with customer on planning and ordering materials for currently
running programs
• Monitor inventory levels and let customer know of shortages or
inconsistencies with packing slips or receiving
• Create analysis of closed programs shipping methods, execution accuracy
and remaining inventory
Customer Service Manager
Continental Logistics
Managed office staff
•
Overseeing the planning of the daily production schedule
•
Process orders, track orders, file claims with carriers
•
Heavy contact with customers through telephone, fax and email
•
Keep record of hourly workers time cards
•
Ordering supplies
•
Customer Service Rep 2/1999
1/2000
Chamberlain Group Elmhurst, Illinois
Service to customers in the Midwest Region
•
Informing customers of current promotions
•
Data entry, customer profiling, order entry, order tracking
•
Awareness of inventory levels and availability
•
Interfacing with freight carriers
•
Custom Catalog Order Processor
8/1991 1/1994
United Stationers Des Plaines, Illinois
Entering orders into system for Custom Catalog cover orders,
•
Processing camera ready artwork orders
•
Tracking orders for customers
•
Account maintenance
•
Light phone work and light filing
•
References available upon request
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