Dillon Rivera
Coopersburg, PA 18036
*********@*****.***
Education
General Educational Development Diploma Schnecksville, PA
2009
Professional Experience
Support.com Support.com
Remote Support Technician September 2013 – Present
Worked closely with customers to resolve wireless, software and hardware issues.
Actively utilized search engines to identify and resolve unfamiliar problems.
Adhered diligently to a strict schedule in an unsupervised environment.
Frequently placed in top 50 out of 800 employees for quickest average handle times.
Amazon Amazon.com
Mechanical Turk Fulfillment April 2013 – September 2013
Heavy and frequent experience in web search ranking checks.
Numerous web search HITs from clients such as CrowdSource.
Many jobs involve photo tagging and other web-related skills.
Bottom Dollar Food Quakertown, PA
Assistant Manager August 2011 – September 2013
One of two employees who manages the timed input of orders on a PC.
Manage inventory electronically and base orders on weather, events, etc.
Gained valuable leadership experience in management.
Target Quakertown, PA
Electronics Specialist August 2009 – August 2010
Worked closely with customers while balancing store responsibilities.
Many interactions required PC knowledge beyond the job description.
Hand-picked, trained, and managed a team for holiday tasks and shipment.
Frequently had top sales numbers.
Skills
C++, Visual Basic, Microsoft Excel, Microsoft Word, Microsoft PowerPoint, Android OS, Windows OS,
Computer Assisted Ordering, Data Entry, 110WPM.
References
Available upon request.