Manager Management

G I O VA N N I R E Y E S

**** * ****** *******, ** 60618 773-***-**** *************@***.***

PROFESSIONAL SUMMARY

Experienced in Building and installing system boards, processors, memory chips, power

supplies, video and sound cards, hard drives, floppy drive, CD-ROM, DVD drives and

Network Interface Cards (NICs)

Experienced in Windows XP to Windows 7 Deploying and Migration of HP laptops and

Lenovo desktops

Proficient in monitoring and maintaining Local Area Networks (LAN). Active Directory

Administration including tailoring organizational units and group structure, creating and

publishing network printers, configuring and implementing domain-wide security

templates and group policies, and creating and managing domain user and group accounts

CERTIFICATIONS

CompTIA A+

CompTIA Network+

Microsoft Certified Professional (MCP)

EDUCATION

Computer Systems Institute Skokie, IL April 2006-May 2008

(Computer Networking Program)

NetXperts Academy Des Plaines, IL September 2011-February 2012

CCNA (Cisco Certified Network Associate Program)

TECHNICAL SKILLS

OPERATING SYSTEMS: Windows 7/XP/2003/2000/NT/9X

HARDWARE: Processors (Pentium, Xeon, AMD), Memory upgrades, Routers, Switches,

Network Interface Cards (NICs), Cables (CAT 3-6)

SOFTWARE: Trend Micro Office Scan, Explorer, Adobe Acrobat, Microsoft Programs (Word,

Outlook, Excel, Power Point) Remedy ticketing system, BlueZone Terminal Emulator 4.0,

Novell client for windows 7

GIOVANNI REYES 773-***-**** *************@***.*** PAGE 2

PROFESSIONAL EXPERIENCE

Illinois Department of Central Management Services, Chicago, IL

March 2013 to Present

Deployment Technician /Consultant

Install and configure software on the end-user's device using appropriate guidelines and

requirements

Deploy computer in an enterprise environment running Microsoft operating systems and

applications

Responsible for installation, configuration, troubleshooting, and testing for site

infrastructure equipment. This includes network equipment, desktops/laptops, servers,

printers, and other peripherals

Experience with various methods for software imaging, installation, using an automated

methods and tools such as Microsoft Systems Management Server (SMS), Microsoft

System Center Configuration Manager (SCCM), Ghost, GImageX, and LiteTouch.

Perform site surveys, testing for site infrastructure equipment, asset management, and

accurately document all action taken related to the activities

Regularly interface with customers to troubleshoot problems, gather information, provide

guidance, and coordinate site activities.

Add client computers to local domain along with network printer

Install, support and configured Cisco VPN solution

Remote Administration using terminal service, Windows Remote Desktop (RDP), VNC,

Team Viewer

Regularly documented all actions in problems, incidents and tasks in Remedy ticketing

system

Support senior technicians on LAN/WAN enterprise environment

Active Directory users and group management

Zarem Golde/ ORT Technical Institute, Skokie, IL

June 2009-March 2013

IT Administrator/Computer Technician

Windows Server administration

Responsible for assisting end users with day-to-day technical support

Virus and spyware removal

Responsible for maintaining computer labs and troubleshooting

Troubleshoot printing and all other problems related to Terminal Services

Software/Hardware installation and support

Computer Systems Institute, Chicago, IL

January 2007-May 2008

Lab Instructor Assistant

Responsible for the lab instruction of CompTIA A+ and CompTIA Network + courses in

a group and one-on-one basis

Developed and utilized hands-on lab exercises and activities on a daily basis to teach

course material

Taught networking fundamentals, software applications, troubleshooting and help desk

skills

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LANGUAGES

Fluent in English and Spanish

Contact this candidate