Quality Assurance Project Manager

Rod Everett

**** ******* ****** ***** ( BRENTWOOD, TN 37027

615-***-**** ( **********@*****.***

Results-driven Information Technology & Quality Assurance Change Agent with

proven track record of applying Six Sigma methodology to improve processes,

efficiency and on-time delivery, resulting in increased organizational

profitability and customer satisfaction. Expertise encompasses delivering

process improvements focused on service level agreement, software

installation for desktop applications and timely distribution of telecom

devices to end users.

< Six Sigma: Currently hold SE Six Sigma Black Belt (2012) and SE Six

Sigma Green Belt (2008).

< Leadership: Demonstrated capacity to serve as mentor and motivator with

experience training and coaching Green Belts in Six Sigma methodology.

< Analytical Skills: Exceptional ability to analyze data, trends and

processes, identify potential opportunities and issues, and formulate and

implement appropriate improvement strategies.

< Performance Measurement: Experience developing group level key

performance indicators, metrics and score cards for a variety of IT and

Engineering teams as well as support staff.

< Diversity: History of collaborating with a multicultural team of

technical professionals, including Engineers and Software Developers, and

participating in global quality assurance and process improvement

efforts.

< Technical Skills: Expertise in software development and maintenance, CAD

data migration and numerous applications, including Microsoft, MiniTab

and various programming languages.

< Professional Development: Completed the following courses: Accelerating

Change, Fundamentals in Supervision, Managing Projects in Organizations,

8D, Flawless Consulting and Product Development Process.

DELIVERED RESULTS

< IMPROVED SUPPORT TEAM SERVICE LEVEL AGREEMENT ATTAINMENT FROM 87% TO

100%

< INCREASED CUSTOM SOFTWARE INSTALLATION SUCCESS RATE FROM 40% TO 93%,

RESULTING IN $6,900 COST SAVINGS

< SAVED THE COMPANY $25,000 BY REDUCING DUPLICATE DATA ENTRY IN CUSTOM

SOFTWARE FROM 13,466 TO 0

< INCREASED CUSTOMER SATISFACTION FOR BLACKBERRY DELIVERY PROCESS FROM

55% TO OVER 80%

< CURRENTLY IMPROVING BLACKBERRY DELIVERY PROCESS FROM 2.3 SIGMA TO > 3

SIGMA, RESULTING IN $53,000 COST SAVINGS

PROFESSIONAL EXPERIENCE

SQUARE D / SCHNEIDER ELECTRIC - SMYRNA, TN & NASHVILLE, TN 1989 -

PRESENT

Quality Assurance Officer/Project Manager

< Monitor select projects throughout their life cycle to ensure

adherence to organizational rules and practices.

< Analyze project processes and suggest strategies to improve efficiency

and reduce waste.

< Track project scores and generate reports for use by project managers

and upper management.

< Analyzed software development processes and applied Six Sigma

strategies to improve strength of software and facilitate cost

reductions in Engineering.

< Developed metrics and key performance indicators to drive group level

continuous improvement.

Senior IS Analyst

< Oversaw software use and maintenance for 9 facilities throughout North

America; maintained unique set of software in the CAD environment.

< Directed all aspects of CAD software and data migration projects (from

DEC Alpha Medusa to AutoCAD), including leading a team of 5 software

developers.

IS Analyst / Software Developer

< Developed and maintained software used in creating equipment drawings

and quotation bills of material.

EDUCATION

MIDDLE TENNESSEE STATE UNIVERSITY - MURFREESBORO, TN

Bachelor of Science - Computer Science

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