Customer Service Representative
Resume:
Jacksonville, FL *****
*******.*******@*****.***
danesha clayton
Obtain a customer service position in a people-oriented company where I can put in
OBJECTIVE
my maximum potential to achieve corporate goals.
Experienced Customer Service representative who excels at relationship building.
SKILLS &
Knowledge in providing friendly, thorough customer service to all customers. Skilled at
A BIL ITIES
problem solving and conflict resolution and able to help encourage teamwork.
EXPERIENCE CASH I ER P I LO T T RAVEL CEN TER
July 2013-Present
Provide Fast and friendly customer service. Upsell recommended products. Top
sales associate.
DSL Technical Support/Customer Care
AT&T
-
Fleming Island, FL
March 2012 to June 2013
• Install Network Interface Cards NIC. Setup bindings, IP addresses, WINS, and DNS
configurations. Operate, and maintain Local Area Network LAN connectivity using
TCP/IP protocol.
• Responsible for handling all persistent cases.
• Responsible for providing technical support such as Home Networking issues, DSL
issues, software issues, email issues, login issues and passwords.
• Support to wireless and complex issues.
• Responsible for supporting Mac Computers for Internet setup.
• Set up Home networks of up to five computers.
Customer Service/ Sales Rep
Convergys/AT&T U-Verse Blue
-
Jacksonville, FL
May 2011 to March 2012
• Demonstrates technical selling skills and product knowledge
• Maximizes all opportunities in the process of closing a sale
• Build trust, value others, communicate effectively
• Highly organized, detail oriented, and able to thrive in a fast paced, changing
environment
• Ability to work with minimum supervision, to multi-task, problem solve and to
prioritize
EDO/Customer Service/ Technical Support Rep
ADT Security
-
Jacksonville, FL
May 2009 to May 2011
• Ability to work with minimum supervision, to multi-task, problem solve and to
prioritize
• Self-sufficient in solving problem with minimal assistance
• Ability to provide troubleshoot for customers who are having difficulty with the
implementation of the new system
• Highly organized, detail oriented, and able to thrive in a fast paced, changing
environment
• Strong troubleshooting, customer service and written and verbal communication
skills
• Provided customers with information and technical support for client products and
services through inbound phone calls
Lead Counter
Panda Express
-
Jacksonville, FL
February 2008 to March 2009
• Trained and Supervised employees
• Making sure every customer leaves satisfied and with a smile.
• Taking full charge of responsibilities for myself and employees
• Handling cash and making bank runs/ depositing money
Customer Service Representative
TJ MAXX
-
Jacksonville, FL
May 2005 to February 2008
• Handle customer inquiries, complaints, billing questions
• Powerful leadership skills and strong ability to manage and motivate staff.
• Making sure all customers leave with the satisfaction they deserve.
EDUCATION EVEREST U N I V ERS I TY ORANGE PARK F L CR I M I NAL J UST ICE
(ACT I VE STUDE NT)
3.7 GPA Dean’s list
Page 2
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