Donna S. Knotts
Cleveland, NC 27013
704-***-**** ********@*****.***
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EMPLOYMENT OBJECTIVE
Dental Office Administrative
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SUMMARY OF SKILLS
• Microsoft Office: Word, Excel, Power Point, Access
• Computing: PC and Apple proficient
• Advanced knowledge of Medical Terminology
• Word processing: 63 WPM
• Administrative and office procedure: file management, records organization, receptionist duties, multi-
line phone
• Honesty, Motivation, and a Strong Work Ethic are my greatest attributes
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EDUCATION
Rowan Cabarrus Community College Salisbury, NC
Medical Office Administration A.A.S. December 2013
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Rowan-Cabarrus Community College Salisbury, NC
Medical Coding Certification May 2014
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EXPERIENCE
Rowan Salisbury Schools Salisbury, NC
Substitute Teacher November 2013 - Present
• Implement learning plan to approximately 20-25 students
• Maintain classroom order and follow schedule
• Respond to substitution request which may occur to or the same day as the substitution need
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Penrod Medical Equipment Salisbury, NC
Sales Representative January 2013 - October 2013
• Operate office machines
• Maintain and update filing
• Communicate with customers to answer questions, sell equipment, and verify insurance
• Compile, copy, sort, and file records of office activities, business transactions, and other activities
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Rowan Family Physicians Salisbury, NC
Patient Services Coordinator July 2010 - May 2011
• Answer telephones and direct calls to appropriate staff
• Schedule and confirm patient diagnostic appointments, surgeries, or medical consultations
• Interview patients to complete documents, case histories, or forms, such as intake or insurance forms
• Ability to check-in and check-out patients effectively