Customer Service High School
Resume:
Dominique Mcclain
Houston,Tx 77078
****************@*****.***
Objective: Obtain a position with a company that utilizes my experience and skills for the
development of the company. I am also seeking a position where I can build a career
within the company where my strong customer service, security, and/or warehouse skills
will be demonstrated and improved by learning more and growing within the company.
Experience:
• Palms View Apartments {Maintenance/Porter}
Duties include:Establish great relationships with prospective residents, renters, and
owners, answering and handling multi maintenance requests, walk and collect trash and
clean property, complete maintenance requests as directed.
DMB Warehouse { Loader/Unloader}
Duties include: Pull, pack and ship orders in an accurate manner, Organize stocks and
maintain inventories, Deliver orders to customers real time, Inspect goods for defects and
damages, Track inventory in appropriate system, Organize space in the warehouse and
perform cleaning duties, Notify supervisors of problems that are not resolvable, Resolve
all other issues at the warehouse level, Check spools on work orders, Restock materials as
and when required, Process and package goods in a time efficient manner
National Patrol Division {Security Guard}
Duties include but are not limited to the following: Maintain security and safety of people
and property in assigned area by patrolling areas on foot and enforcing curfew and/or any
other rules needed, Patrol assigned properties on foot/vehicle/card checking for
vandalism, suspicious activities, or persons causing hazards to property, investigates
and/or reports hazards to management in writing (depending on severity), also notating in
Daily Activity Report, Checking doors and windows of buildings to ensure they are
tightly closed and locked; notes in written log any unlocked doors, gates, and windows
and submits information in DAR for management. Maintains radio communication with
other employees and supervisors, makes 911 calls when needed, reading and replying to
emails, multi-tasking the monitoring of alarm systems, security video cameras and other
computer and alarm equipment and maintaining radio communication with security
personnel and others regarding security emergencies, maintenance, etc. Handling multi
line phone, communicating as inbound and making outbound calls as needed. As events
occur dispatch appropriate district personnel and others to respond to security,
emergency, and maintenance problems, supervising several officers, loss prevention, etc.
Maintain various logs of incidents, and work related issues.
Emergency and maintenance problems, supervising several officers, loss prevention, etc.
Maintain various logs of incidents, and work related issues.
Skills/Qualifications:
Excellent Customer Service, Multi Tasking, Problem Solving, Listening, Resolving
Conflict, Analyzing Information, Multi-tasking
-Certificates/Licensing: ** Texas State Board Level Two & Level Three Commisioned
Security Officer
Education: Westbury High School Houston, TX High School Diploma
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