Customer Service Supply Chain

Douglas H. Koch

*** ******* *****; Katy, TX *****

281-***-**** • *************@***.***

Objective

Highly challenging warehouse or logistics management position in a growth-oriented organization with the potential

for significantly increasing levels of responsibility and leadership.

Summary of Qualifications

Warehouse management expert with twenty years of leadership experience in positions of consistently enhanced

responsibility and authority. Diverse military and corporate experience focused around results-based management,

quality systems compliance, and financial statement responsibility.

Professional History

Warehouse Manager, Palmer Logistics Houston, TX June 2002-December 2013

Total profit & loss statement responsibility for a third-party logistics distribution center with annual revenue stream

of over $7.5 million.

• Promoted within company to the largest, most challenging site to conduct a total process review and

immediate quality improvement program

• Hired, evaluated & led 70 employees and managed all daily operations in a 598,000 square foot

distribution center inventorying over 65 million pounds of chemicals and industrial products with over

2,000 shipments (domestic and export) monthly of over 45 million pounds.

• Implemented 5 S (Sort, Set-in Order, Shine, Standardize, Sustain) Program

• Revamped cGMP program in support of BASF Corporation’s QISS and Proctor and Gamble’s QAKE

quality management process.

• Responsible for ensuring best-in-class supply chain results and superior customer service on a daily basis.

Warehouse Supervisor, Albertson’s Distribution Katy, TX January 1996-May 2002

Shipping/receiving and inventory control responsibility for all frozen goods in 1,000,000+ square foot regional

grocery distribution center.

• Evaluated, and led 26 employees in controlling inventory and processing daily receipts and shipments.

• Overhauled and maintained employee training program to support company logistics objectives.

• Recognized as a rising star within the distribution center operations with Employee of the Quarter award

(out of over 350 employees)

Material Handler, Walmart Sierra Vista, AZ 1992 - 1993

Introduced to Retail Logistics and Supply Chain Management as entry level material handler for the largest US

Retailer

• Conducted timely and accurate processing of store replenishment shipments from regional distribution

centers

• Responsible for inventory control and ensuring store shelf stock levels were maintained above corporate

mandated benchmarks

1981 - 1992

Technician, United States Army

Promoted to the rank of Sergeant while serving multiple enlistments as an Unmanned Aerial Vehicle Technician.

• Supervised 60 soldiers in mission critical operations.

• Logistics exposure in collateral duty as non-commissioned officer responsible for setting up and

maintaining supply and repair parts for Unmanned Aerial Vehicles.

• Responsible for unit training program to ensure that soldiers were fully trained in all operational and task

elements, and that all training was fully and accurately documented

References

Available on Request

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