Customer Service Sales

Monique Holland

Unit Secretary - DR. ANTHONY CAPELLI

************@*****.*** - 310-***-****

WORK EXPERIENCE

Unit Secretary

DR. ANTHONY CAPELLI - Pico Rivera, CA - 2006 to Present

Admit patients, schedule appointments, maintain patient records, answer phones, make copies, and various

other administrative duties.

* Report full transcription of all cardiac tests and results.

* Break down medical charts for record keeping and coordinate billing

* Communicate with the clinical staff to ensure all appropriate patient information is gathered.

Waitress

JERRY'S DELI - Marina del Rey, CA - 2000 to 2006

Multi-tasking, decision making, dealing with difficult people, on-time product delivery, sales, accounting and

recordkeeping

* Dispute resolution, managing expectations, financial management, customer service.

* Stocking and preparing food, served as cashier, welcoming and assisting customers.

* Trained and supervised other servers.

Skills

* Profound ability to instruct the patient of post-catheterization limitations and restrictions

* Uncommon ability to provide emergency care and recognize EKG.

* Profound ability to communicate with patients, physicians and healthcare team

* Profound ability to ability to observe, access, and record symptoms, reactions, and progress.

* Remarkable ability to maintain quality, safety, and infection control standards.

* Sound ability to operate physiologic and radiographic equipment in a safe and efficient manner.

* Great ability to maintain high standard to achieve quality patient care.

* Excellent organizational, interpersonal and communication skills.

EDUCATION

California School of health sciences - Los Angeles, CA

2011

B.S.

Mount St Mary's College - Brentwood, CA

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