Customer Service Sales

T AT I A N A B R AV O

**** *** **** **. ***********, CA 93307 661-***-**** ********@*****.***

SUMMARY OF QUALIFICATIONS

• Knowledgeable with the MS Office Programs.

• Communicate well over the telephone and in person.

• Great at multi-tasking and time management skills.

• Ability to handle things in a discreet and confidential manner.

• Dealt effectively with the needs of the customers in a quick and timely manner.

• Bilingual in English and Spanish

PROFESSIONAL SUMMARY

I am a highly motivated individual, personable, hardworking, passionate, and dedicated to serving others. I am 3+ years experienced in customer service, clerical support, program facilitating, child care, and retail sales. Hands on experience with the use of multi-phone line, fax, copier, and other standard office equipment. I have literate computer

skills which includes MS Office, and Data Entry, I can type 38 wpm average. I have great communication skills with people of all age groups and organizational skills. I am currently a volunteer in my local elementary school as a sub school clerk and in my family businesses assisting them as customer service based receptionist. I am eager to learn and grow with my high work ethic.

EDUCATION

PEARBLOSSOM PRIVATE SCHOOL, PEARBLOSSOM, CA

High School Diploma, January 2011

WORK HISTORY

After School Success Program, Bakersfield, CA

Program Facilitator, March 2012 – July 2013

Successfully incorporate the After School Program vision and mission into the daily activities of the students. Assist and actively participate in staff training and development. Assist students with homework. Plan and deliver academically focused lessons in reading, writing, math, nutrition and physical education. Promoted physical, mental,

and social development by implementing classroom games and outdoor recreational activities. Maintained supplies and materials essential to the delivery of the program. Be accountable for measurable improvement in student academic and social performance. Be a positive role model to all students and the community. Encourage good behaviors using the positive reinforcement method. Build the capacity of children and youth to succeed.

Communicated openly with children's parents about daily activities and behaviors. To be able to work under direct supervision of the Coordinator of Extended Day Programs.

Payless Shoe Source, Bakersfield, CA

Retail Sales Associate, February 2011 – May 2011

Greeted customers entering the store to ascertain to what each customer needed. Earned management trust by serving as key holder, responsibly opening and closing store. Politely assisted customers in person and via telephone. Recommended, selected and helped locate and obtain out-of-stock product based on customer requests. Answered product questions with up-to-date knowledge of sales and store promotions. Managed wide variety of customer service and administrative tasks to resolve customer issues quickly and efficiently. Maintained cleanliness and presentation of stock room and production floor. Organized store merchandise racks by to promote visually appealing environment.

Routinely answered customer questions regarding merchandise and pricing. Dedicated to continuously improving sales abilities and product knowledge. Learned, referenced and applied product knowledge information. Recommended alternative items if product was out of stock. Alerted customers to upcoming sales events and promotions. Completed all point of sales opening and closing procedures, including counting the contents of the cash register. Handled all customer relations issues in a gracious manner and in accordance with company policies. Welcomed customers into the

store and helped them locate items. Fostered a positive work environment by consistently treating all employees and customers with respect and consideration. Actively pursued personal learning and development opportunities.

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