Manager Customer Service

BONNIE L. JONES

**** ********** ****** 276-***-****

Concord, NC 28025 **********@*****.***

Accomplished Marketing and Project Management professional with

excellent written and verbal communication skills. Capable of working

independently or as part of a team in a fast-paced, deadline oriented

environment. Dedicated professionally and personally to quality and

excellence.

Project Management Market Development Public Speaking Event

Planning

Fund Raising Brochure and Advert Design Social Media

Marketing

Creativity Leadership Coaching and Motivating Groups and

Individuals

Work History

March 2008-April 2013

American Cancer Society Community Manager Abingdon, VA

. Provided coaching and guidance for ACS programs, services, and Relay

Events and Activities for four counties.

. Developed marketing materials used for both local and regional

promotions

. Proactively engaged, trained, and managed relationships with community

volunteers to ensure successful events execution. Developed creative

and innovative solutions to problems and encourage team building

through a positive work environment

. Continually identified growth opportunities to expand membership and

revenue

. Develop and manage tradeshows, health fairs, volunteer training and

special event schedule to include coordination of audio video needs,

catering, venue, signage, supplies, shipping, logistics, speaker

participation, media, travel and lodging.

. Negotiate contracts and agreements with miscellaneous vendors on all

event-related matters including hotels, catering suppliers,

restaurants, media partners, entertainment venues, etc. for

participation in industry/company-sponsored events.

. Responsible for submitting weekly, blitz, team tracking and end of

year reports in a timely manner.

. Accountable for the achievement of income performance targets for a

portfolio of four community-based events.

. Responsible for effectively and efficiently completing activities and

meeting target deadlines in order to execute successful events.

. Collaborates with Corporate & Distinguished Partners and Health

Systems staff to maximize event success; leverages opportunities to

engage constituents from corporate, distinguished partners and health

systems activities in events through event sponsorship and

participation

. Works in partnership with Health Systems staff for achievement of

identified event-related mission goals, including enterprise-wide

initiatives. Integrates mission/cancer control activities messaging

and within events.

. Utilizes available tools and processes to maximize event results,

including customer satisfaction survey, online fundraising and social

media.

. Monitors progress against objectives; adjusts plans and manages

contingency efforts and resources as required.

. Facilitates volunteer retention and ensures meaningful volunteer

recognition.

. Ensures compliance with company policies, including employment, risk

management, event and cash handling, and financial controls.

. Actively demonstrates and cascades the enterprise-wide mindsets:

integrity, collaboration and stewardship.

. Maximize results of all company events by supporting activities with

current/new marketing initiatives, key influencer support and

alignment with established media calendars.

. Creates and revise event plans, schedules and other planning documents

as needed while proposing new ideas to improve planning and

implementation processes.

. Execute effective communication programs to ensure awareness of all

event details by key audiences including marketing and volunteers.

. Maintain accurate inventory of all event-related assets and support

materials

. Manage continuing education programs for volunteers in various mission

programs through effective communication and planning to ensure

maximum presence.

. Develop and manage internal processes to meet sales deadlines, remain

within budget, and ensure accuracy of projects and product/service

introductions in accordance with event schedule and timeline.

. Created Monthly Newsletters, flyers, banner ads and various social

media campaigns to highlight news and upcoming events.

Awards: #2 Nationally Ranked Community 2012

# 3 Nationally Ranked Community 2008, 2009 and 2010

Outstanding Performance in Mission Achievement and

Campaign

Development

July 2005-Oct 2006 CBS Rentals, LLC

Charlottesville, VA

Property Manager

. Created and implemented marketing plans to reach out to UVA and

surrounding areas of student population

. Created new floor plans and landscape designs for historic properties

. Assisted owner in creating floor plans for new building for lease

. Responsible for rent roll and collection, eviction, and all accounting

procedures

. Responsible for work order system and implementation with maintenance

staff

. Responsible for leasing properties, and All reports

. Earned VA Real Estate License

Oct 2002-July 2005 Coastal Property Services, Inc.

Charlotte, NC

Accounting Manager promoted to Property Manager

. Planned, designed and implemented marketing strategies for property

promotion

. Responsible for rent collection, eviction, and all accounting

procedures

. Supervise leasing and maintenance staff (team of seven)

. Responsible for leases, rent roll, and ledger reports

. Reported directly to home office in Florida

. Responsible for daily, mid-month, end of month delinquency and

property

reports in a timely manner.

. Work with Leasing Manager to complete a weekly file audit and

reporting system

. Responsible for approving and submitting employee timesheets and

payroll

Dec 2000-Oct 2002 NovaTech Sciences Corporation

Greensboro, NC

Corporate Guest Services Supervisor

. Responsible for hiring, training and supervising five administrative

assistants

. Made travel arrangements for all company and guest travel

. Scheduled and coordinated all arrangements pertaining to business

meetings, luncheons, conferences and business fairs

. Responsible for ordering and inventory for office equipment and

supplies and maintaining accurate records

. Worked in direct cooperation with President and VP of company

providing time sensitive and ongoing analysis of reports.

. Developed company wellness initiative and program to encourage

exercise and a healthy lifestyle among employees.

Oct 1997-Dec 2000 United Airlines Chicago, IL

Flight Attendant

. Served as Lead Flight Attendant domestically/internationally,

responsible for service plan implementation, schedule shifts/meals for

team of 6-12 Flight Crew, responsible for customs paperwork and

reporting upon entering country.

. Trained in Emergency/Threat/Evacuation Procedures, First Aid and CPR

. Received six awards for Outstanding Customer Service and being a role

model to fellow Flight Attendants

. Traveled domestically and internationally, familiar with U.S. and

foreign customs

. International and intercultural orientation derived from both academic

study and overseas work and travel (Europe)

RELATED EXPERIENCE:

Volunteer Event Manager Cabarrus CARES/ Kitty City

Concord, NC

ACS CAN Volunteer American Cancer Society

Concord, NC

SKILLS:

. Microsoft Excel, PowerPoint and Word

. Photoshop

. Excellent Writing, Communication, and Public Speaking Skills

. Teaching/Coaching

. 10-Key/ Excellent Typist

. Able to work successfully in a diverse team environment.

. Ability to recruit, train and motivate community-based

volunteers.

. Demonstrated ability in handling multiple priorities, project

management and meeting deadlines; strong planning and

organizational skills.

. Proven relationship building, persuasion and influence skills.

. Strong customer service orientation, with extensive experience

in effectively addressing and resolving issues with

constituents.

. Ability to proactively monitor and adjust activities to respond

to changing circumstances and priorities to meet goals,

proactively address issues as they arise and mitigate risks

associated to events.

. Able to work through others to accomplish goals.

. Strong market, community and constituent perspective.

. Remains composed under stress, handles responses to criticism

tactfully and delivers on organizational commitments.

. Broad knowledge of the overall structure, programs, and services

of the company to which I'm employed including policies and

procedures.

REFERENCES: Available upon request

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