Customer Service Sales

Craig Reid

**** ******** ****. ? Orlando, FL ****1 ? 702-***-**** ?

***************@****.***

CAREER OBJECTIVE

Challenging position in sales or customer service with a progressive

organization that values my track record of success in these areas.

Seeking opportunity with potential for career growth.

HIGHLIGHTS of QUALIFICATIONS

> High energy, entrepreneurial sales/ customer service specialist with a

proven track record of success.

> Recognized by managers and peers for outstanding performance.

> Extensive experience training and motivating employees to perform at

their personal best.

> Able to manage multiple tasks simultaneously while meeting all deadlines.

> Achieve desired outcomes by developing trust, rapport and gaining

cooperation.

> Outstanding communications ability, get along well with all types of

people, team player.

> Highly motivated, energetic, enthusiastic, goal oriented, persuasive.

> Very willing and eager to be coached and trained for improved

performance.

> Pleasant, friendly, outgoing personality; meticulous appearance.

RELEVANT PROFESSIONAL EXPERIENCE

General Home Systems, Las Vegas, NV

2008-2009

Customer Service Specialist/ Technician

. Managed customer service related issues for this successful

emergency flood restoration company.

. Worked closely with homeowners and property managers, evaluating

their situation and developing an effective plan of action.

. Created competitive bid proposals, getting a high percentage of

jobs.

. Delivered the highest possible standard of customer service at all

times.

. Achieved high customer satisfaction rates..

. Up-sold customers to increase revenue for the company.

. Established rapport, trust and respect with clients, leading to

cooperation, repeat business and referrals.

. Ensured fellow co-workers performed quality work to exact

specifications.

. Resolved all customer complaints to their full satisfaction.

. Achieved strong and sustained sales growth every quarter.

. Received outstanding feedback from supervisors.

All-American Design Center, Las Vegas, NV

2003-2008

Sales and Installations

. Successfully sold wide range of window covering products.

. Implemented creative and carefully targeted advertising strategies,

leading to significant sales growth.

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Craig Reid page two

. Trained, coached and mentored new hires, ensuring they were competent

and capable of outstanding performance.

. Met with clients on site to define their wants and needs. Developed

proposals to meet those needs precisely.

. Up-sold customers on higher value solutions when appropriate.

. Assertively yet tactfully closed the sale by asking for the business

at opportune moments.

. Took over "in-limbo" deals and closed a large percentage of them.

. Succeeded in selling to challenging clients when others could not.

. Turned around under-performing installation department and eliminated

all problems within 3.5 months.

. Developed new installation system directly resulting in substantially

improved efficiency.

. Consistently met or exceeded all performance objectives.

. Identified best sales practices and effective selling techniques.

Constantly fine tuned sales skills for optimal effectiveness.

. Performed extensive business analysis and planning, identifying new

opportunities and challenges.

. Reviewed business plans and sales strategies frequently in the

relentless pursuit of excellence.

Southland/ 7-11 Inc., Las Vegas, NV

1985-2002

Field and Merchandising Support

. Performed all merchandising and related operations throughout the

region.

. Maintained gasoline inventories, ensuring adequate but never

excessive supplies. This minimized inventory costs and maximized

profit.

. Oversaw two equipment warehouses.

. Trained new hires.

. Developed and maintained close business relationships with

franchisees, resulting in cooperation and trust.

EDUCATION

Extensive corporate training in sales and customer service

University of Nevada, Las Vegas

Marketing Program (2 years)

Community College of Southern Nevada, Las Vegas

Business Program (1 year)

COMMUNITY SERVICE

Volunteer Youth Leader for 17 years

Volunteer Fund Raiser for local church

Contact this candidate