Customer Service Data Entry

Rheanette Williams

**** **** **. *** ****, Dallas, TX 75241

************@*****.*** 972-***-****

CUSTOMER CARE SPEACIALIST

Energetic, professional with great people skills. Expert in customer

relations with over 9 years in customer service and sales. Able to learn

quick and provide the company with a top performer. Friendly and courteous

attitude always motivated to do my best in everything I apply myself to.

Core Competencies

. Customer Services

. Problem Solving

. Critical Thinking

. Phone Etiquette

. Microsoft Office

. Word, Excel, Power Point

. Cash Management/Handling

. Customer Needs Assessment

Billing Specialist 07/2013~Present

Time Warner Cable, Irving, Tx.

Duties: customer service, explaining billing to the customer,

minor technical support, processing payments,

scheduling payment arrangements for past due account,

some collections, scheduling appointments. call center volume 50 to 100

calls daily. Top team scores and 94% customer satisfaction.

Commercial Credit Specialist 04/2012~2/2013

Citigroup Credit, Irving, Tx.

Duties: process credit applications for commercial accounts,

judgmental reviews for commercial accounts using business

credit and personal credit bureaus, hard credit pulls, data entry,

customer service, inbound and outbound calling. Credit line

increases, data entry of phone, mail and faxed applications.

Taking 25 to 50 calls daily. Assistant training of employees

new to department. Assisting customers in online applications

processing. Send out info and credit letters to customers regarding

services and additional info needed. Mutli line

phone systems

Loan processor 01/2010~7/2011

Cashmax/Federal Cash Advance, Dallas, Tx.

Duties: customer service, renewal of payday loans, inbound calls from

customers inquiring about loans, outbound calls to customers regarding

loan due dates and invitations to apply, loan processing of applications,

soft credit checks, collections of past due accounts up to 90 days, data

entry, cash handling. Bank deposits and withdrawals, buying gold and

silver, testing gold and silver items received, daily mail outs to

customers and business associates, process and overview of title loans.

Process online applications in a call center environment for first 3

months, then moved to store front environment working with customers

face to face. Mutli-line phone systems

Front end supervisor/cash office/loss prevention 03/2009~01/2010

Ross Department Store, Dallas, Tx.

Duties: customer service, process customer returns, customer complaints,

cashier, daily counts of previous days income, set registers for employees

cash drawer, closing of store including clean up drawer

counts.

Loss prevention making sure all areas were secure, watching cameras,

customers, and employees to insure safety and prevent loss. Answering

calls at customer service desk.

Customer service/ appointment setter 5/2008~1/2009

PGI Services, Dallas, Tx.

Duties: customer service, inbound and outbound calls, setting

appointments for alarm services. Call outs to customers confirming

appointments, call out to potential customers to invite for services,

daily inbound and outbound calls of 50 to 75. Data entry. Multi-line

phone systems.

Front desk clerk/night audit 2/2007~2/2008

Sunshine Inn & Suites, Virginia Beach, VA 23452

Duties: taking calls from customers inquiring and confirming hotel stay and

pricing, making reservations for customers, call outs to customers

inquiring online, registering guest in and out of hotel, some

supervising and training of temporary summer employees, cash handling,

processing

debit, credit and cash payments, pricing of rooms, guest services, data

entry, nightly audits and counts of revenue and spreadsheet of documented

income.

Collections II 2/2006~5/2007

NCO Financial

Duties: collection calls of past due accounts received form 3rd party,

processing of credit card, debit card, and money order payments,

customer

service, taking inbound calls from debtors inquiring about amounts owed,

multi-line phone systems, call center environment. Daily outbound calls to

advise customer of debt and inform of payment options to restore

services

Child care provider 05/2005~02/2006

The Sitter Daycare Center

Duties: provide childcare, set monthly classroom curriculum for 4 year

old class, daily activities with children, conference with parents, some

front desk with answering calls from customers inquiring about services and

pricing.

Order processor 10/2005~12/2005

Lillian Vernon

Duties: Data entry, taking inbound calls from customers placing orders from

catalog, processing credit and debit card payments, informing

customers of product descriptions and cross selling of product and services

from 3rd parties.

Sales/Customer Service 04/2005~05/2005

Area Circulation

Duties: Customer service, taking inbound calls from customers inquiring

about mail outs received, cross selling for 3rd parties. Daily calls of 25

to 50, multi-line phone used.

Receptionist 01/2004~03/2005

Shells Lawn Service

Duties: taking calls from customers inquiring about services, making

outbound calls to customers to confirm appointments, taking messages,

setting appointments for services, using multi-line phone, faxing of

receipts, data entry, filing of customer files and receipts. Greeting

customers and answering questions about services and pricing.

Telemarketer 10/2003~01/2004

The Marc Group

Duties: making outbound calls to consumers to conduct surveys for 3rd

party companies, daily call outs of 50 to 75. Data entry. Multi-line

phone use.

Security Officer 02/2001~08/2003

Wackenhut Security Services

Duties: sign in and out of guests and employees, security checks of

employees and guest going in and out of Dell Computers, metal detector

use and search of persons and items, walk through and search of company

grounds, search and walk through of warehouse and delivery trucks.

Customer service for guests and visitors of employees, taking some

inbound calls for guest and visitors of employees.

E-3 03/2000~09/2000

U.S. Army

U.S. Army

Honorable Discharge

Education:

High School Diploma

Killeen High School 1994 to 1998

Skills:

. Over 10 years customer service

. 3 years collections

. 9 years call center environment

. Advanced computer skills with multiple systems

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